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Mark Bowie Email & Phone Number
Claims Product Coach
at
Tesco Insurance and Money Services
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Claims Product Coach
Location
Whitley Bay, England, United Kingdom
Company size
Who is Mark Bowie? Overview
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Quick answer
Mark Bowie is listed as Claims Product Coach at Tesco Insurance and Money Services, a with 426 employees, based in Whitley Bay, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Mark Bowie.
Mark Bowie previously worked as Department Trainer and Motor Claims Handler at Tesco Underwriting and Department Trainer/Motor Claims Handler at Tesco Underwriting. Mark Bowie studied at Tynemouth College.
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Email format at Tesco Insurance and Money Services
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Tesco Insurance and Money Services
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Profile bio
About Mark Bowie
Experienced Trainer and Motor Claims Handler with a demonstrated history of working in the insurance industry. Looking for a permanent role within the Learning and Development sector of financial services. Skilled in Coaching, Claims Handling, Training, Team Leadership and Customer Service.
Current workplace
Mark Bowie's current company
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Tesco Insurance And Money Services
8 roles
Mark Bowie work experience
A career timeline built from the work history available for this profile.
Department Trainer And Motor Claims Handler
Department Trainer/Motor Claims Handler
Key Responsibilities:• Department trainer, responsible for the creation, organisation, delivery and continuous improvement of the training programme for new “non-fault” recovery handlers (both internal/external).• Delivery of introductory workshops for recruits destined for the “fault” claims department. • Responsible for the management of the policyholder claims journey for predominantly non-fault claims.• Management of own work queue whilst also servicing inbound… Show more Key Responsibilities:• Department trainer, responsible for the creation, organisation, delivery and continuous improvement of the training programme for new “non-fault” recovery handlers (both internal/external).• Delivery of introductory workshops for recruits destined for the “fault” claims department. • Responsible for the management of the policyholder claims journey for predominantly non-fault claims.• Management of own work queue whilst also servicing inbound telephone contact from policyholders and other industry representatives.• Foreign Claims Champion, responsible for all Motor Insurance Bureau contact regarding non-UK registered vehicles for the entire business.• Responsible for management and resolution of complaints.• Fraud Awareness and CRIF Champion. Show less
First Notification Associate
Collingwood Insurance Services And Collingwood Business Solutions
Key Responsibilities:• Delivering excellent customer service to private and commercial policyholders.• Settling non-fault third party repair and injury claims to drive indemnity savings.• Developing and maintaining positive and productive working relationships with external service providers such as accident management companies and insurance brokers.
Oct 2018 - Feb 2019
First Notification Team Manager
Eldon Insurance Services Ltd
Key Responsibilities:• Responsible for the performance and people management of 10 – 12 agents.• Achievement of KPIs – credit hire and personal injury referrals.• Relationship manager with external provider of apprenticeship programme.• Responsible for FNOL Academy and training programme of all new members of department.• Identifying key strengths of agents to implement appropriate PDP to progress agent within business.• Identifying development areas, providing coaching… Show more Key Responsibilities:• Responsible for the performance and people management of 10 – 12 agents.• Achievement of KPIs – credit hire and personal injury referrals.• Relationship manager with external provider of apprenticeship programme.• Responsible for FNOL Academy and training programme of all new members of department.• Identifying key strengths of agents to implement appropriate PDP to progress agent within business.• Identifying development areas, providing coaching and feedback, creating additional training material and buzz sessions to bridge knowledge gaps/decay.• Managing department specific recruitment programme. Show less
Dec 2017 - Sep 2018
Departmental Training Programme Leader/First Notification Handler
Key Responsibilities• Management of First Notification of Loss training programme.• Responsible for design, maintenance and delivery of training material of all new members of department.• Responsible for performance and people management of 8 – 10 new agents during 6-week training period.• Mentor of coaches and agents developing towards training delivery.• Responsible for escalation and complaint handling for all new agents during training period.• Delivering excellent… Show more Key Responsibilities• Management of First Notification of Loss training programme.• Responsible for design, maintenance and delivery of training material of all new members of department.• Responsible for performance and people management of 8 – 10 new agents during 6-week training period.• Mentor of coaches and agents developing towards training delivery.• Responsible for escalation and complaint handling for all new agents during training period.• Delivering excellent customer service to customers registering a motor claim, getting it right first time.• Providing Team Leader support during periods of extended absence within Team Leader Team.• Achieving KPI’s – network conversions, credit hire referrals and call quality scores.• Mentoring new agents to department.• Department representative for VIP’s such as CEO and supplier representatives. Show less
May 2013 - Dec 2017
Outbound Sales Representative
Mar 2013 - May 2013
Customer Service Representative/Seconded Team Leader
Key Responsibilities• Responsible for performance and people management of 10 offline agents.• Process owner of Data Subject Access Report requests.• Process owner of Irish Complaints – Debenhams/House of Fraser MasterCard scheme.
May 2007 - Sep 2012
2 education records
Mark Bowie education
Education record
Tynemouth College
Education record
Marden High School
FAQ
Frequently asked questions about Mark Bowie
Quick answers generated from the profile data available on this page.
What company does Mark Bowie work for?
Mark Bowie works for Tesco Insurance and Money Services.
What is Mark Bowie's role at Tesco Insurance and Money Services?
Mark Bowie is listed as Claims Product Coach at Tesco Insurance and Money Services.
Where is Mark Bowie based?
Mark Bowie is based in Whitley Bay, England, United Kingdom while working with Tesco Insurance and Money Services.
What companies has Mark Bowie worked for?
Mark Bowie has worked for Tesco Insurance And Money Services, Tesco Underwriting, Collingwood Insurance Services And Collingwood Business Solutions, Eldon Insurance Services Ltd, and G4S.
How can I contact Mark Bowie?
You can use AeroLeads to view verified contact signals for Mark Bowie at Tesco Insurance and Money Services, including work email, phone, and LinkedIn data when available.
What schools did Mark Bowie attend?
Mark Bowie studied at Tynemouth College.
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