Mark Bowles Email & Phone Number

Cork, Ie

Cork, Sligo, Maynooth, Waterford, Mahe India.

Cork, Ireland

County Cork, Ireland

On call 24/7Active Directory: New starters, movers and leavers in a high volume environment. Hardware security groups and roles.Telephony: Hardware and user administration. Line, group and schedule management. CIC V4 and CaasMicrosoft Exchange: 2008 & 2012 and Office 365 administrationService Desk: High volume user and hardware troubleshooting. Hardware: Desktop, Laptop, Surface, Iphone and Polycom Phone installation, maintenance and… Show more On call 24/7Active Directory: New starters, movers and leavers in a high volume environment. Hardware security groups and roles.Telephony: Hardware and user administration. Line, group and schedule management. CIC V4 and CaasMicrosoft Exchange: 2008 & 2012 and Office 365 administrationService Desk: High volume user and hardware troubleshooting. Hardware: Desktop, Laptop, Surface, Iphone and Polycom Phone installation, maintenance and repairSoftware: Installation, troubleshooting and user support. Windows XP, 7, 10. Office 2010 2013 and 2016.Security Alerts: Smarttech.Vlan Management.Conference Room setup. Show less

Cork Metropolitan Area

County Cork, Ireland

Liaising with Operations, Vendors and their support partners and Clients for projects, change control requests, escalations and incidents.Managing day-to-day support activities and staff support tickets (ManageEngine and Jira servicedesk), emails and phone callsUpdating existing support documents and preparing new support documents.Support for Microsoft Dynamics CRM.-User Administration.-To create dashboards as per business requirements.-To create workflows… Show more Liaising with Operations, Vendors and their support partners and Clients for projects, change control requests, escalations and incidents.Managing day-to-day support activities and staff support tickets (ManageEngine and Jira servicedesk), emails and phone callsUpdating existing support documents and preparing new support documents.Support for Microsoft Dynamics CRM.-User Administration.-To create dashboards as per business requirements.-To create workflows to extend business logic to amend the applications. -Maintenance and monitoring of the Asynchronous Processing Services.Support for Interactive Intelligence.-To manage and monitor Outbound dialling.-To coordinate with business operations and clients to build campaigns using agile project management.-To upload data to the dialler, returning data and dialler investigations by using SQL.Support for Oracle RightNow.-Report generation and user administration.Support for ECM applications Kofax and FileNet.-User Administration.-To fix batch errors on Kofax.-To fix application errors and to update applications on FileNet.-Troubleshooting FileNet. Show less

County Cork, Ireland

Active Directory: New starters, movers and leavers in a high volume environment. Hardware security groups and roles.Telephony: Hardware and user administration.Microsoft Exchange: 2008 & 2012 and Office 365 administrationService Desk: High volume user and hardware troubleshooting. Escalating to Tier 2.Hardware: Desktop, Laptop, Surface, Iphone and Polycom Phone installation, maintenance and repairSoftware: Installation, troubleshooting and user support… Show more Active Directory: New starters, movers and leavers in a high volume environment. Hardware security groups and roles.Telephony: Hardware and user administration.Microsoft Exchange: 2008 & 2012 and Office 365 administrationService Desk: High volume user and hardware troubleshooting. Escalating to Tier 2.Hardware: Desktop, Laptop, Surface, Iphone and Polycom Phone installation, maintenance and repairSoftware: Installation, troubleshooting and user support. Windows XP, 7, 10. Office 2010 2013 and 2016.Security Alerts: Smarttech.Vlan Management.Conference Room setup. Show less

County Cork, Ireland

Daily management of subcontractors.