I am a highly experienced business management, business development, sales and customer service professional with +25 years in the automotive servicing, repair and parts sales industry. Throughout my career I’ve consistently proven the ability to maximise branch performance, sales/turnover and profitability by strategically targeting and penetrating new markets, developing sales and customer services strategies, streamlining operational systems and procedures and selecting, leading, developing and motivating teams to deliver exceptional customer experiences, which result in highly satisfied customers, return business and multiple referrals.Key Areas of Expertise:☛ Leading teams to achieve business goals by providing clear directions and technical and procedural guidance and support, appraising performance, developing team capability, championing cultures based on shared goals and behaviours, aligning my actions and reactions to those values and attitudes, and encouraging others to do the same☛ Identifying critical tasks, planning accordingly, focusing resources on tackling prioritized items first, making educated decisions, and driving cultures of accountability for workmanship and a strive for excellence in customer service delivery☛ Experienced in all aspects of business management including sales, marketing, KPI’s, staff and performance management, customer service and conflict resolution, P&L management, accounting/bookkeeping, payroll, GST and BAS reporting☛ Streamlining business systems and processes to improve operational effectiveness, identifying opportunities to reduce costs and inefficiencies, and developing sustainable solutions to improve performance and profitability☛ Treating people with fairness and consideration no matter their age, gender or cultural identity, and encouraging robust yet respectful discussion to share ideas for improvement or solve problems ☛ Strong attention to detail, maintaining flexibility in schedule driven environments, and responding appropriately to change☛ Providing visible OH&S leadership, building awareness of the value of safe work systems, and monitoring compliance.
