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Mark Bramer Email & Phone Number
Customer Happiness Wizard
at
Sawyer Solutions
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Happiness Wizard
Location
Birmingham, Alabama, United States
Company size
Who is Mark Bramer? Overview
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Quick answer
Mark Bramer is listed as Customer Happiness Wizard at Sawyer Solutions, a company with 10 employees, based in Birmingham, Alabama, United States. AeroLeads shows a matched LinkedIn profile for Mark Bramer.
Mark Bramer previously worked as Log And Route at Ion247 It Support - Orlando & Birmingham and Data Collector at Collier Engineering Company, Inc.. Mark Bramer holds Google It Support Professional Certificate, It Support from Merit America.
Company email context
Email format at Sawyer Solutions
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Sawyer Solutions
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Profile bio
About Mark Bramer
Junior IT Support professional with 10 years in all facets of retail and looking to leverage experience with customer service, problem solving, and management. Recent hands-on experience with technical support, computer networking, operating systems, system administration, Microsoft Office 365, and IT security. Technical Support Fundamentals: troubleshooting, customer support, Linux, binary code, operating systems, ticketing systems (ServiceNow)Computer Networking: Ipv4, networking models, domain name systems, cloud computingOperating Systems: powershell, Linux, users and permissions, command-line interface, linux file systemsSystems Administration: backup, directory services, lightweight directory access protocol, disaster recovery plans, troubleshootingSecurity: network security, wireless security, cybersecurity, cryptography, information securityMicrosoft Office 365 Deployment: Admin Center (basic setup), creating user accounts, adding domains, and configuring email, directories, conferencing, file sharing, and valuable business services such as PowerShell and SharePoint.Microsoft Office 365 Administration: adjusting user and subscription settings, configuring Exchange mailboxes and groups, setting up SharePoint sites, managing Microsoft Teams, and performing advanced configurations, such as multifactor authentication and PowerShell scripting.
Current workplace
Mark Bramer's current company
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Sawyer Solutions
7 roles
Mark Bramer work experience
A career timeline built from the work history available for this profile.
Log And Route
Current- Route tickets (Autotask) to appropriate IT teams according to established guidelines based on customer needs, ITsupport needed, company, or security situation listed in the ticket.- Engaging customers on incoming calls, assessing their needs for IT and security tickets. Establishing priority andensuring proper follow up on 100+ tickets a day.- Serve as.
Mar 2022 - Present
Data Collector
- Managed a 4-person team, including all workflow management and performance management.- Managed a company vehicle, including tracking data on all maintenance, fuel expense, and mileage.- Assessed the condition of physical assets to determine maintenance and repair needs.- Entered data into Fieldmaps database, for consolidation into a maintenance plan for.
Jan 2021 - Oct 2021
Journeyman Heating, Ventilation, And Air Conditioning Technician
- Installed new HVAC units according to EPA guidelines, ensuring safe removal of refrigerant and equipment.- Instructed homeowners on proper use and care of new HVAC equipment according to manufacturer guidelines.- Managed daily paperwork regarding IP regulations, such as tracking freon use and removal.
Jun 2019 - Jan 2021
Journeyman Heating, Ventilation, And Air Conditioning Technician
Green Run Heating And Cooling
- Installed new HVAC units according to EPA guidelines, ensuring safe removal of refrigerant and equipment.- Instructed homeowners on proper use and care of new HVAC equipment according to manufacturer guidelines.- Managed daily paperwork regarding IP regulations, such as tracking freon use and removal.
Apr 2018 - Nov 2018
Purchasing Agent
- Verified and processed purchase orders for sales teams in 5 locations across the southeast United States.- Managed 2+ million dollars in inventory in 5 locations across the south east.- Tracked outgoing shipments for customers across continental US.
May 2017 - Feb 2018
Salesperson
- Answered 30+ incoming calls a day, assisting customers with making orders and tracking existing purchases.- Managed account relationships with 100+ accounts including the US Navy.Consistently exceeded sales 130% of monthly sales goals, by utilizing strong interpersonal skills.
Jun 2015 - Feb 2017
Team & coworkers
Colleagues at Sawyer Solutions
Other employees you can reach at sawyersolutionsllc.com. View company contacts for 10 employees →
LS
Liz Sawyer
Colleague at Sawyer SolutionsPelham, Alabama, United States, United States
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ML
Martin Lambert
Colleague at Sawyer SolutionsGreater Birmingham, Alabama Area, United States
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TC
Tyler Carroll
Colleague at Sawyer SolutionsPelham, Alabama, United States, United States
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JC
Johnny Carcioppolo
Colleague at Sawyer SolutionsGreater Birmingham, Alabama Area, United States
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AH
Alex Hamm
Colleague at Sawyer SolutionsAuburn, Alabama, United States, United States
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KS
Ken Sawyer
Colleague at Sawyer SolutionsPelham, Alabama, United States, United States
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GG
Gary Gouse
Colleague at Sawyer SolutionsBirmingham, Alabama, United States, United States
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CR
Curtis Richey Jr.
Colleague at Sawyer SolutionsBessemer, Alabama, United States, United States
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Liz Sawyer
Colleague at Sawyer SolutionsPelham, Alabama, United States, United States
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ML
Martin Lambert
Colleague at Sawyer SolutionsGreater Birmingham, Alabama Area, United States
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TC
Tyler Carroll
Colleague at Sawyer SolutionsPelham, Alabama, United States, United States
View →
JC
Johnny Carcioppolo
Colleague at Sawyer SolutionsGreater Birmingham, Alabama Area, United States
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AH
Alex Hamm
Colleague at Sawyer SolutionsAuburn, Alabama, United States, United States
View →
KS
Ken Sawyer
Colleague at Sawyer SolutionsPelham, Alabama, United States, United States
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GG
Gary Gouse
Colleague at Sawyer SolutionsBirmingham, Alabama, United States, United States
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CR
Curtis Richey Jr.
Colleague at Sawyer SolutionsBessemer, Alabama, United States, United States
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2 education records
Mark Bramer education
Google It Support Professional Certificate, It Support
Merit America
General Studies
Green Run High School
FAQ
Frequently asked questions about Mark Bramer
Quick answers generated from the profile data available on this page.
What company does Mark Bramer work for?
Mark Bramer works for Sawyer Solutions.
What is Mark Bramer's role at Sawyer Solutions?
Mark Bramer is listed as Customer Happiness Wizard at Sawyer Solutions.
Where is Mark Bramer based?
Mark Bramer is based in Birmingham, Alabama, United States while working with Sawyer Solutions.
What companies has Mark Bramer worked for?
Mark Bramer has worked for Sawyer Solutions, Ion247 It Support - Orlando & Birmingham, Collier Engineering Company, Inc., Sentry Heating, A/C, Plbg & Electrical, and Green Run Heating And Cooling.
Who are Mark Bramer's colleagues at Sawyer Solutions?
Mark Bramer's colleagues at Sawyer Solutions include Liz Sawyer, Martin Lambert, Tyler Carroll, Johnny Carcioppolo, and Alex Hamm.
How can I contact Mark Bramer?
You can use AeroLeads to view verified contact signals for Mark Bramer at Sawyer Solutions, including work email, phone, and LinkedIn data when available.
What schools did Mark Bramer attend?
Mark Bramer holds Google It Support Professional Certificate, It Support from Merit America.
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