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Mark Bramley is listed as Global Tech Service Operations Director at Arcadis, based in London, England, United Kingdom. AeroLeads shows a work email signal at shire.com and a matched LinkedIn profile for Mark Bramley.
Mark Bramley previously worked as Director IT Support EMEA at Arcadis and Associate Director, IT Services at Shire Pharmaceuticals. Mark Bramley holds Post Graduate Dip. Management Studies from University Of West London.
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With in excess of 35 years IT experience, Mark is an experienced IT Director professional holding the ITIL V4 Managing Professional, ITIL V3.0 Expert, ITIL V2.0 Service Manager certifications and a Post Graduate qualification in Management Studies.Mark is currently working as an Global Tech Services Operations for Arcadis, hav8ng previously worked as a Director IT Support in the EMEA region for Arcadis and previously as an Associate Director, IT Service Delivery for Shire Pharmaceuticals, and previously for as a Senior Service Delivery Manager for Capgemini.Mark is experienced in delivering ITIL based services for large organisations including Global Engineering and Consulting, Pharmaceutical (Shire), Petrochemical (BP) and Support Services (Atkins) companies in the Private Sector and Financial Governance in the Public Sector. Mark has substantial experience managing both on-shore and off-shore delivery teams (in the Far East, Europe, USA and India) and has experience managing teams in excess of 145 FTEs based in global locations, supporting circa 37,000 customers.Mark is experienced in delivering to agreed SLAs, KPIs in-line with underpinning contracts. He also has extensive experience in producing performance reports and Chairing and running Client Service Review Meetings.Mark has a proven managerial and delivery track record, including managing Service Desk, Field Engineers and ITIL based delivery teams. Mark is experienced in establishing and developing key Senior Stakeholder Management contacts, enabling Mark to deliver services at both Operational and Strategic levels. Mark is a starter/finisher, resilient, works well under pressure and able to work either as a Team Lead, within a team or independently as required.Mark is a strong leader, motivator and thrives in often challenging environments. He is innovative and creative and has a track record of establishing and managing Service Improvement programmes delivering measurable Operational and Strategic benefits.Mark also has Account Management experience, including account Profit and Loss management (circa £6 million revenue p.a.), Account Development, management of Under Pinning Contracts and Management Reporting.Specialties: Service and Operational Management, Service Desk, ITIL Based Services, Service Level Management, Managing on shore and Off-shore delivery teams, Account Management, Financial Profit & Loss Management and Contract Management.
Listed skills include Itil, Service Desk, Service Management, Service Improvement, and 22 others.
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Amsterdam, Nederland, Nl
Global Tech Services Operations Director responsible for managing 145 staff located in the Americas, UK, Europe, China, India, Philippines and Australia, providing L1 and L2 Field support supporting 37,000 staff across 70 countries.
Amsterdam, Nederland, Nl
Director IT Support, managing teams supporting 12,500 users in UK, Continental Europe and across the Middle East. Providing L1, L2 and Field Service support. Managed the successful implementation of RemedyForce as the replacement global service management toolset for L1 and all IT teams replacing numerous separate applications within Arcadis to plan and budget.
Tokyo, Jp, Jp
Responsible for two Delivery Towers; Global Service Desk and Global End User Computing. Oversaw the successful transition of the two Delivery Towers to a new Third Party Service Provider.Developed the reporting for the delivery of all Critical and Non-Critical SLAs against the contracted deliverables for these services.Reviewed the User Acceptance Testing processes and collateral for all services provided by the Supplier for these and other delivery towers.Co-ordinated with the Supplier to develop and implement associated Run Books, documenting how the services are being delivered.Developed and provided a management interface for key Shire Business Stakeholders and the Supplier for all services being delivered.
Paris, France, Fr
Accomplished Senior Service Manager, holding the ISEB/ITIL Managers Red Badge Certificate in IT Service Management and a Post-Graduate in Management Studies. Mark has 14 years years’ experience working with Capgemini, including thirteen years as a proven Senior Service Manager responsible for managing and delivering Global Service Centre contracts covering the UK, USA, Europe and EMEA. Mark has direct experience working as a Service Manager for Capgemini with with Blue Chip organisations such as Shire Pharmaceuticals, British Petroleum and Atkins.Mark is experienced in managing Service Desks and large ITIL based service delivery teams (IM, PM, CM), with in excess of 70 Off-shore (Poland and India) and On-shore (UK) FTE’s. Mark has also managed cost centre values in excess of £6 million per annum.
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Mark Bramley works for Arcadis.
Mark Bramley is listed as Global Tech Service Operations Director at Arcadis.
AeroLeads has found 1 work email signal at @shire.com for Mark Bramley at Arcadis.
Mark Bramley is based in London, England, United Kingdom while working with Arcadis.
Mark Bramley has worked for Arcadis, Shire Pharmaceuticals, Capgemini, and British Gas.
You can use AeroLeads to view verified contact signals for Mark Bramley at Arcadis, including work email, phone, and LinkedIn data when available.
Mark Bramley holds Post Graduate Dip. Management Studies from University Of West London.
Mark Bramley is listed with skills including Itil, Service Desk, Service Management, Service Improvement, Sla, It Service Management, Incident Management, and Service Delivery.
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