Provide professional, courteous, jewelry sales assistance and customer service for James Avery Jewelry. James Avery Jewelry is a family-owned company offering finely crafted jewelry designs in sterling silver, 14K and 18K yellow and white gold, and gemstones for women and men.We are a vertically-integrated company, meaning we design, manufacture, market, and sell our own products. Additionally, to enhance the experience of shopping in our stores, we handle all graphics, photography, internal architecture, and furniture making in-house.

Responsible to strategize and execute sales for local businesses using CRM tool, Outlook and Internal Records.Develop Business Relations with Decision Makers throughout the community through personal visits, telephone and electronic communications. Close sales, meet sales quotas & properly report the sales process and results to management.Provide the best technical support and customer service possible for new installations and existing clients.

Develop business relationships with new and existing clients. Responsible for growing client relationship from first purchase to developing relations with all client levels and locations. Provide excellent customer service and technical support. By relationship-building we determine all areas we could provide our products and services for and create an electronic process to make purchasing as simple as possible for our clients. Coordinate with others on our Marketing and Support teams to add products offered to meet our client’s needs and deliver these on a timely basis to locations in North America and overseas. Started with a few clients and grew this to approximately 1000 in one year. Successful in developing strategies to increase revenue by 20% per month and gross profit of 31%.

Responsible for managing and growing the overall relationship for potential and existing clients. Serve as the primary contact for the client’s executive and/or senior-level managers. Function as the point-of-contact for the client and direct internal resources and activities to meet the needs of the client. Plan and execute strategies to increase Revenue and Gross Profit. Develop relationships at all levels of client’s business and purchasing organizations. Prospect, qualify, and develop profitable new account relationships. Perform with excellent telephone and interpersonal communication skills. Identify sales opportunities by exploring broad client business needs. Ask questions that move clients forward in their buying process. Follow up thoroughly on each client commitment.

Developed business relationships for Custom On Hold Messages. Planned and executed strategies to increase Revenue and Gross Profit. Managed all aspects of running the business, including telephone and face-to-face sales, purchasing, billing, collecting, developing and installing custom telephone on-hold systems. Worked as a liaison between clients and the recording studio, with it's script-writing and voice talent professionals. Brought business from start-up to a successful small business. Emphasis on multiple location accounts, regional and nationwide. Focus on providing the best customer service, productions and response time.

Developed and maintained accounts selling office equipment to area businesses. Planned and executed strategies to increase Revenue and Gross Profit. Sales efforts included telephone and face-to-face sales. Included on-site and off-site product demonstrations and presentations to decision-makers and their office staff. Extremely focused on negotiating and closing. Responsible for all customer service and technical assistance needs.