Mark Broadhurst Email & Phone Number

Deputising as Technical Support Manager when they are away from the office and managing a team of 8 Technical Support staff.Providing support and guidance to 1st/2nd line technicians including Personal Development Plans.VMware VSphere 5.1 administrator.Sharepoint 2013 administrator.Citrix XenApp 6 administrator.Deputy Exchange 2010 administrator.Backup Administrator for TSM 7.1 corporate backup solution.Ensuring all servers are backed up successfully using IBM's TSM backup solution.Administering and updating the backup retention policies ensuring that data stored is relevant and is held for only as long as is required by the Business.Carrying out annual Disaster Recovery from a DR site on systems deemed essential to the continued running of the Business.Selecting, evaluating and recommending new software to help improve the productivity of the IT Dept as well as the Business.Managing I.T. projects from inception through to implementation including writing documentation and providing continued support.Maintaining the Business wide user self service web portal, ensuring all solutions are updated to reflect changes in software versions or hardware and are still relevant.Administering server-based applications such as Clearswift Internet proxy, MS Exchange 2003\2010, Email Archiving, McAfee Anti-Virus, Landesk Call logging System and Blackberry Enterprise Server 5.0\10.Providing 3rd line support to sites experiencing difficulties with standard hardware and software within agreed time periods. Utilize remote software support tools where appropriate ensuring that requests for help are properly prioritised, escalated and actioned.Managing own job queue to ensure jobs are completed efficiently and within agreed timescales..Providing the Technical Manager with systems audit reports and recommendations.Liaising with 3rd party vendors to aid in support of software\hardware hosted in-house.

Worked as part of the IT dept in the NHS supervising and supporting the server infrastructure mainly around ESX 3.5\VMware 2.5 configured Dell 2950 servers.Areas of responsibilities were:Administering server-based applications such as Remote Access (IAG), MS Exchange 2003\2007, McAfee Endpoint Encryption and Blackberry Enterprise Server 4.0.Maintaining physical and virtual servers, SAN, EMC Centera and Recoverpoint.Supervising Technical staff in the absence of the Helpdesk Manager.Providing 3rd line support to sites experiencing difficulties with standard hardware and software within agreed time periods. Utilize remote software support tools where appropriate ensuring that requests for help are properly prioritised, escalated and actioned.Managing own job queue to ensure jobs are completed efficiently and within agreed timescales.Managing I.T. projects from inception through to implementation including writing documentation and providing continued support.Troubleshooting server hardware and software issues and liaising with 3rd parties when required.Administering Domain and MS Exchange user accounts in a Windows 2003/2008 and Citrix 4.0 environment.Providing support and guidance to 1st/2nd line technicians.Ensuring that periodic checks are carried out to confirm that backups of servers using Netbackup 6.1 are being correctly undertaken and verified and troubleshoot any problems found.Providing the Technical Manager with systems audit reports and recommendations.Carrying out routine server O/S and application updates.

Stevenage, United Kingdom

Contracted to Synstar as part of a small team of three engineers, responsible for carrying out IT support within a major blue-chip company with over 3000 Win NT, 2000 and XP Pc’s and users.

Entered service as an aircraft weapons mechanic where I quickly evolved skills and progressed in rank. Worked on multiple 1st line fast attack fighter/bombers squadrons, as a member of a special weapons load team and responsible for the removal and fitment of Aircraft Assisted Escape Systems and all aircraft weapons and external stores. During this period also carried out aircraft technician’s course, which gave more responsibility and the ability to help in the development of newer recruits to the squadron.

Education record

Education record