Mark Brock Email & Phone Number

Longmont, Co, Us

Denver, Co, Us

Boone, Nc, Us

Operational engineering and support for a Tier III Data Center facility.Perform preventative maintenance checks/service on UPS, generators, MAU and battery strings at regular established intervals.Monitor and review trending of BMS and EMS alerts. Investigate, resolve or escalate alerts to service vendor as appropriate. Design and develop service and access ticket templates for customer portalCreate and review MOP, SOP, EOP and Site Configuration Procedure documents.Collaborate with IT management, construction contractors, equipment vendors and service personnel to build out data center infrastructure, equipment installation and maintenance.Initiate incident tickets for customers, managing the issue from inception through resolution or hand off. Assist customers with remote hands, above rack network & power support and visitor escort.Coordinate Data Center Access through request ticket with corporate and local security. Provide Hardware repair/installation support, iX Systems, Supermicro, NetApp, Qumulo, Lenovo, HPE, Dell, Fortinet and others.Logistics including receipt, log, storage and release of customer and company parts and equipment.

Cranford, New Jersey, Us

Installation, troubleshooting and repair of enterprise hardware and use internal/client systems for ticket update and closure.Experience and certifications on HPE, Microsoft/Lenovo Cloud Servers, Dell PowerEdge servers, EMC, Sun and Hitachi servers/storage; Cisco and F5 network equipment and HP desktopsMaintain high level of customer satisfaction being fully accountable through problem resolution.Handle part logistics for prompt customer repairs and part return processing.Communicate with remote support teams by WebEx, Zoom, MS Teams, Bomgar and Text/phoneFunction as smart hands during remote support sessions on site for installs, upgrades and troubleshooting.Collaborate with HBX, Logistics and DCO teams at JPMC data centers to resolve hardware issues and provide parts. Assist teammates with repair or product support from personal experience or support database.

Blue Bell, Pennsylvania, Us

Communicate with customers and remote support teams around the world to resolve technical and scheduling issues.Create and maintain team work schedule including updating on call availability in online system.Conduct daily Zoom team meeting and assist remote scheduling team with call resourcing throughout the day.Meet with customers, HPE account managers and technical teams to resolve complex issues or plan projects. Assist teammates with repair or product support from personal experience or support database.

Blue Bell, Pennsylvania, Us

Install and Repair HPE hardware, troubleshooting as needed and using ServiceNow for ticket update and closure.Experience on 3PAR, StoreOnce, StoreVirtual, StoreEasy, Primera, MSA, Nimble, Superdome X and Flex, Synergy, ProLiant and Apollo servers, SAN and LAN switches including Aruba.Maintain high level of customer satisfaction being fully accountable through problem resolution.Lead teams on install and upgrade of equipment as the SME, coordinating with both customer and remote support.Engage with HPE CoE team on complex Converged Systems comprised of various servers, switches and storage.

Clearwater, Florida, Us

Serviced enterprise server, storage and network hardware, desktops, laptops, printers and system software within required SLA including Brocade, Cisco, Dell, EMC, HPE, IBM, Kaminario, Google Chrome box and NetApp. Maintain business continuity with timely technical/phone support and part replacement, resolving issues at client’s office, shared co-locations or in large data center environments.Executed 3PAR node replacement and other repairs using Command Line Interface to diagnose and repair.Coordinated with customers, vendor and internal support teams to resolve issues.Installed, configured, and tested HPE servers, storage and system hardware/software ensuring optimum integration of products, infrastructure and data creating higher customer satisfaction.

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Installed, configured and repaired enterprise server, storage, switches, routers, firewalls, desktops, laptops, thermal & laser printers, fax machines, VoIP, iPhone, Android, POS devices, tablets, biometric devices and scales.Maintain business continuity by expertly troubleshooting & repairing outages in the various TCP/IP layers and VLAN. Managed team of non-IT associates in the IT infrastructure conversion of 40 retail stores in 6 states. Daily oversaw people & equipment logistics, resolved hardware & network integration issues and created outcome report. Mentored many team members to ultimately pursue IT positions within company.

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Indianapolis, Indiana, Us

Indianapolis, Indiana, Us

Indianapolis, Indiana, Us