Mark Brock

Mark Brock Email and Phone Number

Data Center Operations | Cloud Infrastructure Support | NOC Specialist @ Samaritan's Purse
Denver, CO, US
Mark Brock's Location
Denver Metropolitan Area, United States, United States
Mark Brock's Contact Details

Mark Brock personal email

n/a
About Mark Brock

Mark Brock is a Data Center Operations | Cloud Infrastructure Support | NOC Specialist at Samaritan's Purse. He possess expertise in customer service, management, microsoft office, team building, sales and 42 more skills. Colleagues describe him as "Mark has a very strong work ethic and is always eager to learn all he can about emerging technologies. This has allowed him to stay on the forefront of our profession. It was a great pleasure working with Mark for the two years we did. I highly endorse Mark and his ability to always get the job done no matter what, when, or where.", "Mark is a hard, conscientious worker who works well both alone and as part of a team. He completes tasks on time and done correctly the first time. As a solo worker, you can expect Mark to work 100% all the time and on a team he will not let anyone down. Mark's technical abilities are very good and his trouble shooting skills are excellent. Mark would be a great addition to any company....", and "I had the privilege of working with Mark as he and his team converted an entire full service grocery store’s technology infrastructure in less than one week . He lead this team as they worked like a well oiled machine . His ability to manage his crew, while still handling the difficult configurations and installs , created an atmosphere of respect from his whole crew . He doesn’t expect his crew to do anything he wouldn’t do himself. He went on to lead teams in these type of conversions across multiple states . Night in and night out they would convert most all of the hardware in full service grocery stores. Mark is an excellent hardware technician and project leader ."

Mark Brock's Current Company Details
Samaritan's Purse

Samaritan'S Purse

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Data Center Operations | Cloud Infrastructure Support | NOC Specialist
Denver, CO, US
Employees:
3976
Mark Brock Work Experience Details
  • Samaritan'S Purse
    Samaritan'S Purse
    Denver, Co, Us
  • Samaritan'S Purse
    Network Engineer | Data Center Operations
    Samaritan'S Purse Nov 2021 - Present
    Boone, Nc, Us
    Operational engineering and support for a Tier III Data Center facility.Perform preventative maintenance checks/service on UPS, generators, MAU and battery strings at regular established intervals.Monitor and review trending of BMS and EMS alerts. Investigate, resolve or escalate alerts to service vendor as appropriate. Design and develop service and access ticket templates for customer portalCreate and review MOP, SOP, EOP and Site Configuration Procedure documents.Collaborate with IT management, construction contractors, equipment vendors and service personnel to build out data center infrastructure, equipment installation and maintenance.Initiate incident tickets for customers, managing the issue from inception through resolution or hand off. Assist customers with remote hands, above rack network & power support and visitor escort.Coordinate Data Center Access through request ticket with corporate and local security. Provide Hardware repair/installation support, iX Systems, Supermicro, NetApp, Qumulo, Lenovo, HPE, Dell, Fortinet and others.Logistics including receipt, log, storage and release of customer and company parts and equipment.
  • Maintech, Incorporated
    Field Engineer 2
    Maintech, Incorporated Jul 2021 - Nov 2021
    Cranford, New Jersey, Us
    Installation, troubleshooting and repair of enterprise hardware and use internal/client systems for ticket update and closure.Experience and certifications on HPE, Microsoft/Lenovo Cloud Servers, Dell PowerEdge servers, EMC, Sun and Hitachi servers/storage; Cisco and F5 network equipment and HP desktopsMaintain high level of customer satisfaction being fully accountable through problem resolution.Handle part logistics for prompt customer repairs and part return processing.Communicate with remote support teams by WebEx, Zoom, MS Teams, Bomgar and Text/phoneFunction as smart hands during remote support sessions on site for installs, upgrades and troubleshooting.Collaborate with HBX, Logistics and DCO teams at JPMC data centers to resolve hardware issues and provide parts. Assist teammates with repair or product support from personal experience or support database.
  • Unisys
    Colorado Hpe Team Lead
    Unisys Jul 2020 - Jul 2021
    Blue Bell, Pennsylvania, Us
    Communicate with customers and remote support teams around the world to resolve technical and scheduling issues.Create and maintain team work schedule including updating on call availability in online system.Conduct daily Zoom team meeting and assist remote scheduling team with call resourcing throughout the day.Meet with customers, HPE account managers and technical teams to resolve complex issues or plan projects. Assist teammates with repair or product support from personal experience or support database.
  • Unisys
    Hpe Field Engineer 2
    Unisys Feb 2020 - Jul 2021
    Blue Bell, Pennsylvania, Us
    Install and Repair HPE hardware, troubleshooting as needed and using ServiceNow for ticket update and closure.Experience on 3PAR, StoreOnce, StoreVirtual, StoreEasy, Primera, MSA, Nimble, Superdome X and Flex, Synergy, ProLiant and Apollo servers, SAN and LAN switches including Aruba.Maintain high level of customer satisfaction being fully accountable through problem resolution.Lead teams on install and upgrade of equipment as the SME, coordinating with both customer and remote support.Engage with HPE CoE team on complex Converged Systems comprised of various servers, switches and storage.
  • Tech Data
    Hpe Field Engineer
    Tech Data Nov 2018 - Dec 2019
    Clearwater, Florida, Us
    Serviced enterprise server, storage and network hardware, desktops, laptops, printers and system software within required SLA including Brocade, Cisco, Dell, EMC, HPE, IBM, Kaminario, Google Chrome box and NetApp. Maintain business continuity with timely technical/phone support and part replacement, resolving issues at client’s office, shared co-locations or in large data center environments.Executed 3PAR node replacement and other repairs using Command Line Interface to diagnose and repair.Coordinated with customers, vendor and internal support teams to resolve issues.Installed, configured, and tested HPE servers, storage and system hardware/software ensuring optimum integration of products, infrastructure and data creating higher customer satisfaction.
  • Safeway It
    It Field Service Technician Iii
    Safeway It Mar 2016 - Sep 2018
    Us
    Installed, configured and repaired enterprise server, storage, switches, routers, firewalls, desktops, laptops, thermal & laser printers, fax machines, VoIP, iPhone, Android, POS devices, tablets, biometric devices and scales.Maintain business continuity by expertly troubleshooting & repairing outages in the various TCP/IP layers and VLAN. Managed team of non-IT associates in the IT infrastructure conversion of 40 retail stores in 6 states. Daily oversaw people & equipment logistics, resolved hardware & network integration issues and created outcome report. Mentored many team members to ultimately pursue IT positions within company.
  • Safeway It
    Deployment Technician
    Safeway It Jul 2015 - Mar 2016
    Us
  • Gospel Light Publishing Co
    International Customer Service & Support
    Gospel Light Publishing Co Jan 2014 - Apr 2015
  • Anthem, Inc.
    Sr.Performance Quality Auditor & Analyst
    Anthem, Inc. Feb 2004 - Jul 2012
    Indianapolis, Indiana, Us
  • Anthem, Inc.
    Senior Medical Underwriter
    Anthem, Inc. Jan 2002 - Feb 2004
    Indianapolis, Indiana, Us
  • Anthem, Inc.
    Customer Care Associate Ii
    Anthem, Inc. Sep 1997 - Jan 2002
    Indianapolis, Indiana, Us

Mark Brock Skills

Customer Service Management Microsoft Office Team Building Sales Public Speaking Microsoft Excel Microsoft Word Editing Blogging Project Management Outlook Powerpoint Health Insurance Publishing Technical Support Analysis Quality Auditing Software Installation Account Management Data Analysis Quality Assurance Networking Root Cause Analysis Problem Solving Hardware Installation Cisco Technologies Windows 7 Comptia A+ Comptia Network+ Computer Repair Peer Mentoring Ccna Woodworking Cisco Routers Wireless Routers Team Leadership Team Management It Management It Service Management Interpersonal Skills Interpersonal Communication Inventory Management Computer Hardware Troubleshooting Computer Hardware Servers Pos

Mark Brock Education Details

  • Ventura County Community College District
    Ventura County Community College District
    Computer And Information Sciences And Support Services

Frequently Asked Questions about Mark Brock

What company does Mark Brock work for?

Mark Brock works for Samaritan's Purse

What is Mark Brock's role at the current company?

Mark Brock's current role is Data Center Operations | Cloud Infrastructure Support | NOC Specialist.

What is Mark Brock's email address?

Mark Brock's email address is ma****@****ata.com

What schools did Mark Brock attend?

Mark Brock attended Ventura County Community College District.

What are some of Mark Brock's interests?

Mark Brock has interest in Environment, Education, Cycling, New Technologies, Science And Technology, Mountain Biking, Health.

What skills is Mark Brock known for?

Mark Brock has skills like Customer Service, Management, Microsoft Office, Team Building, Sales, Public Speaking, Microsoft Excel, Microsoft Word, Editing, Blogging, Project Management, Outlook.

Who are Mark Brock's colleagues?

Mark Brock's colleagues are Stephanie Mills, Jason Hayes, Aires Alves, Ma-Wata Sirleaf, Birtukan Alemseged, Jeff Beason, Jason Baltzer.

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