Mark Brock Email and Phone Number
Mark Brock work email
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Mark Brock personal email
Mark Brock is a Data Center Operations | Cloud Infrastructure Support | NOC Specialist at Samaritan's Purse. He possess expertise in customer service, management, microsoft office, team building, sales and 42 more skills. Colleagues describe him as "Mark has a very strong work ethic and is always eager to learn all he can about emerging technologies. This has allowed him to stay on the forefront of our profession. It was a great pleasure working with Mark for the two years we did. I highly endorse Mark and his ability to always get the job done no matter what, when, or where.", "Mark is a hard, conscientious worker who works well both alone and as part of a team. He completes tasks on time and done correctly the first time. As a solo worker, you can expect Mark to work 100% all the time and on a team he will not let anyone down. Mark's technical abilities are very good and his trouble shooting skills are excellent. Mark would be a great addition to any company....", and "I had the privilege of working with Mark as he and his team converted an entire full service grocery store’s technology infrastructure in less than one week . He lead this team as they worked like a well oiled machine . His ability to manage his crew, while still handling the difficult configurations and installs , created an atmosphere of respect from his whole crew . He doesn’t expect his crew to do anything he wouldn’t do himself. He went on to lead teams in these type of conversions across multiple states . Night in and night out they would convert most all of the hardware in full service grocery stores. Mark is an excellent hardware technician and project leader ."
Samaritan'S Purse
View- Website:
- samaritanspurse.org
- Employees:
- 3976
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Samaritan'S PurseDenver, Co, Us -
Network Engineer | Data Center OperationsSamaritan'S Purse Nov 2021 - PresentBoone, Nc, UsOperational engineering and support for a Tier III Data Center facility.Perform preventative maintenance checks/service on UPS, generators, MAU and battery strings at regular established intervals.Monitor and review trending of BMS and EMS alerts. Investigate, resolve or escalate alerts to service vendor as appropriate. Design and develop service and access ticket templates for customer portalCreate and review MOP, SOP, EOP and Site Configuration Procedure documents.Collaborate with IT management, construction contractors, equipment vendors and service personnel to build out data center infrastructure, equipment installation and maintenance.Initiate incident tickets for customers, managing the issue from inception through resolution or hand off. Assist customers with remote hands, above rack network & power support and visitor escort.Coordinate Data Center Access through request ticket with corporate and local security. Provide Hardware repair/installation support, iX Systems, Supermicro, NetApp, Qumulo, Lenovo, HPE, Dell, Fortinet and others.Logistics including receipt, log, storage and release of customer and company parts and equipment. -
Field Engineer 2Maintech, Incorporated Jul 2021 - Nov 2021Cranford, New Jersey, UsInstallation, troubleshooting and repair of enterprise hardware and use internal/client systems for ticket update and closure.Experience and certifications on HPE, Microsoft/Lenovo Cloud Servers, Dell PowerEdge servers, EMC, Sun and Hitachi servers/storage; Cisco and F5 network equipment and HP desktopsMaintain high level of customer satisfaction being fully accountable through problem resolution.Handle part logistics for prompt customer repairs and part return processing.Communicate with remote support teams by WebEx, Zoom, MS Teams, Bomgar and Text/phoneFunction as smart hands during remote support sessions on site for installs, upgrades and troubleshooting.Collaborate with HBX, Logistics and DCO teams at JPMC data centers to resolve hardware issues and provide parts. Assist teammates with repair or product support from personal experience or support database. -
Colorado Hpe Team LeadUnisys Jul 2020 - Jul 2021Blue Bell, Pennsylvania, UsCommunicate with customers and remote support teams around the world to resolve technical and scheduling issues.Create and maintain team work schedule including updating on call availability in online system.Conduct daily Zoom team meeting and assist remote scheduling team with call resourcing throughout the day.Meet with customers, HPE account managers and technical teams to resolve complex issues or plan projects. Assist teammates with repair or product support from personal experience or support database. -
Hpe Field Engineer 2Unisys Feb 2020 - Jul 2021Blue Bell, Pennsylvania, UsInstall and Repair HPE hardware, troubleshooting as needed and using ServiceNow for ticket update and closure.Experience on 3PAR, StoreOnce, StoreVirtual, StoreEasy, Primera, MSA, Nimble, Superdome X and Flex, Synergy, ProLiant and Apollo servers, SAN and LAN switches including Aruba.Maintain high level of customer satisfaction being fully accountable through problem resolution.Lead teams on install and upgrade of equipment as the SME, coordinating with both customer and remote support.Engage with HPE CoE team on complex Converged Systems comprised of various servers, switches and storage. -
Hpe Field EngineerTech Data Nov 2018 - Dec 2019Clearwater, Florida, UsServiced enterprise server, storage and network hardware, desktops, laptops, printers and system software within required SLA including Brocade, Cisco, Dell, EMC, HPE, IBM, Kaminario, Google Chrome box and NetApp. Maintain business continuity with timely technical/phone support and part replacement, resolving issues at client’s office, shared co-locations or in large data center environments.Executed 3PAR node replacement and other repairs using Command Line Interface to diagnose and repair.Coordinated with customers, vendor and internal support teams to resolve issues.Installed, configured, and tested HPE servers, storage and system hardware/software ensuring optimum integration of products, infrastructure and data creating higher customer satisfaction. -
It Field Service Technician IiiSafeway It Mar 2016 - Sep 2018UsInstalled, configured and repaired enterprise server, storage, switches, routers, firewalls, desktops, laptops, thermal & laser printers, fax machines, VoIP, iPhone, Android, POS devices, tablets, biometric devices and scales.Maintain business continuity by expertly troubleshooting & repairing outages in the various TCP/IP layers and VLAN. Managed team of non-IT associates in the IT infrastructure conversion of 40 retail stores in 6 states. Daily oversaw people & equipment logistics, resolved hardware & network integration issues and created outcome report. Mentored many team members to ultimately pursue IT positions within company. -
Deployment TechnicianSafeway It Jul 2015 - Mar 2016Us -
International Customer Service & SupportGospel Light Publishing Co Jan 2014 - Apr 2015 -
Sr.Performance Quality Auditor & AnalystAnthem, Inc. Feb 2004 - Jul 2012Indianapolis, Indiana, Us -
Senior Medical UnderwriterAnthem, Inc. Jan 2002 - Feb 2004Indianapolis, Indiana, Us -
Customer Care Associate IiAnthem, Inc. Sep 1997 - Jan 2002Indianapolis, Indiana, Us
Mark Brock Skills
Mark Brock Education Details
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Ventura County Community College DistrictComputer And Information Sciences And Support Services
Frequently Asked Questions about Mark Brock
What company does Mark Brock work for?
Mark Brock works for Samaritan's Purse
What is Mark Brock's role at the current company?
Mark Brock's current role is Data Center Operations | Cloud Infrastructure Support | NOC Specialist.
What is Mark Brock's email address?
Mark Brock's email address is ma****@****ata.com
What schools did Mark Brock attend?
Mark Brock attended Ventura County Community College District.
What are some of Mark Brock's interests?
Mark Brock has interest in Environment, Education, Cycling, New Technologies, Science And Technology, Mountain Biking, Health.
What skills is Mark Brock known for?
Mark Brock has skills like Customer Service, Management, Microsoft Office, Team Building, Sales, Public Speaking, Microsoft Excel, Microsoft Word, Editing, Blogging, Project Management, Outlook.
Who are Mark Brock's colleagues?
Mark Brock's colleagues are Stephanie Mills, Jason Hayes, Aires Alves, Ma-Wata Sirleaf, Birtukan Alemseged, Jeff Beason, Jason Baltzer.
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