- Produced architecture solutions, aligning enterprise technology, security and privacy standards; resolved highly complex/large scale problems, crossing various business and technology domains.- Documented solution architecture using standard tools and practices; engaged numerous technology platforms, corresponding interrelation within the technology portfolios.- Payment Processor Migration: cooperated with Finance, Treasury and IT teams to replace underperforming vendor with minimal impact to consumers; enhanced the capability to manage payment channels, reducing operational costs while positioning the company for consumer centric strategic direction. - Claim Submittal/Member Reimbursement: successfully partnered with Customer Experience, Finance, Claims and IT teams to propose and deliver web and mobile channels for customers submitting claims; effectively reduced submittal to payment time to 7 days vs. 45 days. - Membership Communication Services: substituted Internal Transactional Document Generation System with Cloud Based Solution, leveraging Amazon Web Services and a third party print/mail service provider. Avoiding annual maintenance fees and labor expenses supporting the legacy document generation software; expanded reliability of communication system by reducing interdependencies between document streams.- Designed the first set of business flow centric enterprise architecture diagrams to support planning and execution of user acceptance testing for upgrade to Facets 5.x: these diagrams have been adopted as a best practice tools for the acceptance testing community.

Enterprise Architecture direction for commercial application platforms, supporting the Corporate Services domain: Finance, Human Resources, Records ManagementCollaborated with Infrastructure and Network Architects, outlining architecture roadmaps to lead global deployment of corporate Document Management System while utilizing the Documentum and Captiva product suites. Leveraged server virtualization and near real-time data reproduction between data centers, meeting uptime and data safety requirements.

~ Specified enterprise architecture support for the Corporate Services domain, including Finance, Human Resources, Legal, Output Management and Document Management. ~ Defined and managed reference architecture for Enterprise Content Management platform, utilizing Co-Existence Model and operating IBM FileNet as the records retention and Microsoft SharePoint as the collaboration platforms.

~ Played a vital role in supporting daily operations and multi-year strategic efforts, successfully merging various legacy claims while administering systems procedures and implementing a single platform program.~ Proposed and designed solution architecture for consolidated transactional document generation platform based on integration of commercial document generation tools. Replaced approximately 200 legacy custom mainframe job streams. ~ Advanced standards for solution architecture at both the domain and enterprise levels; delivered the first enterprise wide solution architecture diagrams.

~ Consolidated corporate best practices for data base administration across multiple database platforms; assessed emerging database features for adoption, delivering advanced troubleshooting support to DBA teams on performance issues.~ Systematized efforts with Infrastructure and network engineering teams, determining issues and ensuring suitable resource capability to support database performance and availability requirements.~Defined best practices for database platform selection, backup and recovery, network name resolution and database password management.