Mark Bryant Email & Phone Number

Denton, Texas, United States

Frisco, Texas, United States

Dallas-Fort Worth Metroplex

*Responsible for coaching and developing AT&T Business Sales Leadership Development Program new hires with a focus on AT&T Wireline, IP-based and Wireless-based portfolios*Interviewing, Hiring, On-boarding and Personnel Development*Trained sellers on AT&T’s 4G LTE Mobility Technologies, Private/MPLS and Ethernet Networks as well as Cloud-based Security Platforms*Travel the country across AT&T organizations to deliver training to call center and outside sellers on how to gain customer trust through consultative selling methodologies.*Conducted group participation activities to build self-esteem, enhance motivation and improve communication skills, which resulted in an increase in sales.*Created high performing teams while utilizing performance management*Observed, coached and held employees accountable for retiring sales quotas*Supervised 20+ call center representatives responsible for incoming customer service calls

Front line contact for customers: billing, problem solving, placing orders for new and additional services, solution sales, and product knowledge. Assist fellow representatives with problem solving, customer escalations, and order writing.*Responded to customer queries about AT&T services, equipment, promotions, roaming and billings. *Enhanced customer retention and satisfaction by providing outstanding and prompt customer service. *Developed innovative ways to sell AT&T products and services to customers.