Mark Bryant Email & Phone Number

Cary, North Carolina, United States

Responsible for the overall planning, organization, and execution of all IT functions for the Association. This includes directing all IT operations to achieve the organization’s long-term and short term goals; meet internal customer requirements; support and maintain existing applications; and, develop new technical solutions.Recently led the successful.

Durham, North Carolina, United States

• Report directly to the executive group developing the IT strategy to align with current and future business needs to support the corporate office and 38+ retail locations
• Lead small IT team in planning, selecting, and implementing all IT related systems and functions (networking, servers, pcs/macs, telecommunications, disaster recovery/backup, cash registers, software, technical support)
• Work with other department managers and staff to support their day-to-day IT needs and to ensure all systems are operational
• Ensure IT documentation and procedures are kept up-to-date and consistent with current practices and work at continual process improvement within the environment
• Evaluate, recommend, and purchase hardware, software, and any related technical items as needed for the company
• Championed and led new project to improve and support internal operations with the design and development of a customized MIS system which currently supports over 450 employees across all departments

Raleigh-Durham, North Carolina Area

• Led the development of the GCFLearnFree.org training website which currently serves millions of users each year in over 230 countries around the world
• Supported local and international online users to provide excellent customer service with survey results indicating over 98% user satisfaction
• Used survey results and learner feedback to constantly improve instructional content and program flow from initial orientation through certificate of completion
• Managed learning center that provided free onsite computer classes operating mornings, evenings, and on weekends in both English and Spanish using GCFLearnFree.org
• Managed growing team of writers, developers, designers, artists, videographers, instructors, and instructional designers in creating self-paced tutorials, online classes, video, mobile, and interactive content
• Optimized content using organic SEO practices and leveraged Google Analytic tools, A/B split testing, and marketing campaigns to increase traffic and improve content areas

Master Of Mis, Management Information Systems, General

Bachelor Of Science (B.S.), Rehabilitation Services