Mark Bui Email & Phone Number

Oakland, California, Us

People Manager leading a team that supports Tokenization implementation on a global level. Enabling our Customers cardholders to add their payment cards to the Wallets (ApplePay, GooglePay, SamsungPay), from their mobile devices, or web browsers.1. Define what the global tokenization implementation model is and building out processes to grow at scale.2. Define and report KPIs to upper level management.3. Support and coach each ICs to reach their own personal career development milestones.4. Work closely with Product to build more scalable solutions at a global level.5. Work closely with cross functional teams to ensure that Customer needs are put first.6. Work closely with local Issuing Banks to learn their processes and adapt our own day to day operational processes to grow at scale.7. Work closely with Global Network partners, capturing and documenting any differences between each demographic regions, to ensure the Customer onboarding journey goes as smooth as possible10. Working with local Wallet contacts to ensure all requirements all scoped out as soon as possible

Oakland, California, Us

Lead cross functional projects opening more spend for Launched Customers. Work closely with launched Customers, taking in their new product requirements, and offering up solutions on how they can implement.Work as at technical consultant for Beta Products, ensuring a smooth transition when a Beta Product's lifecycle goes from Beta to General Availability. (Both Product GA and Operational readiness).Test new Products to ensure functionality, offering up critique/recommendations to the Product Team for enhancements, working closely with Product Managers to ensure a smooth Customer experience and all critique/recommendations are accurately translated.Work as a Technical SME for Tokenization, offering up solutions, and work closely with the Product Team.Continually mentor new technical team members on all things Payments and Tokenization, designing and implementing training material for for all team members to easily understand technical requirements. Create both internal and external facing artifacts/SOPs to help scale knowledge.

Oakland, California, Us

Designed and implemented a training curriculum resulting with new Technical Implementation Specialists ramping up 75% faster than expected, and continue Mentoring all new TIS.Taking on Tokenization Implementation as a Technical Project Manager, working with the Product team to offer Product enhancements/recommendations/feedback.Work with external Customers as a Technical Resource on all Tokenization Implementations, Net Net Customer Onboardings, and current Customers expanding their use cases.Work with cross functional teams to improve processes, such as Wind Downs, Card Fulfillment.Train (live training sessions and create training documentation) for cross functional teams on how our internal system works.

Oakland, California, Us

1. Advise launched customers on a technical solution to meet their business needs, balancing best practices, regulatory limitations, on an evolving platform2. Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors3. Configure environments and controls4. Provide feedback to product, engineering, design, and infodev teams to improve outputs based on customer experience5. Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve6. Act as a technical consultant for the Customer Success Team, ensuring the success of our Customers7. Set expectations on the feasibility of Customer Asks

Oakland, California, Us

work with internal and external stakeholders to collect customer needs, break down complex requests into a series of distinct tasks, and track the progress of projects.

Berkeley, Ca, Us

Teaching Full Stack Web Development with an emphasis on JavaScript, JQuery, HTML, CSS, Express, Node, React, Firebase, MySql, MongoDB, OOP, functional programming, Github work flow. Code review and offer feedback to students, grade students homework assignments. update/manage the student facing repo, after each class session. Guide students along with their code logic/workflow during in class exercises, homework and projects as needed.

Allen, Texas, Us

Own the project plan and deliverables for new onboarding clients.Support integration partners.Identify resource constraints and proactively seek solutions and communicate suggestions.Work with engineering teams to mitigate resource constraints and delegate tasks.Manage cross-functional technical projects while learning and supporting a group of products in various stages of maturity.Provide hands-on project management during all phases of a project's life cycle (analysis, design, development, testing, implementation, and post implementation phases).Work with engineering on a day-to-day basis, influencing the direction of Inbenta products. Act as a liaison between clients, their project, and the product team.Build out demos for prospective clients.Code out custom features upon client requests.

Broomfield, Co, Us

B2B role, visiting small businesses to ensure they're aware they can accept American Express, and that they are accepting American Express without reservation. Sell merchants the value of accepting Amex at their business, and lastly place marketing decals up on their front entrance, as well as by the payment area of the business.

♣ Worked on a mobile app, listing free drinking sources for a non-profit client♣ Peer coding, daily standups, team environment, biweekly sprints/communications with clientlearned how to code as part of a team, learned Angular to debug an Angular bug preventing google maps from loading.

Us

auditing sales plan, ensuing that sales plan is executed. supporting all departments within the store. managing the store when all salaried managers are gone for the day. I handled all escalations either from customers and or employees. Built displays and ordered supplies for displays as needed.

Philadelphia, Pa, Us

door to door residential sales. using a consultative approach, sold to customers at the homes. This was a short role due to my recruitment to work as an agent of Amex in a B2B rep.

United States, Us

ran the sales team, handled all escalations in my market. hired, fired, trained, support and lead the sales team. brought out the best in sales reps through support, coaching, mentoring, training. won multiple sales rep of the month

Purchase, New York, Us

***Won a Raiderette cheerleaders contest with Wal-Mart, outselling 10 other Wal-Marts in the area, prompting a visit from the Raiderettes in 2012******Won “fast start” competitions based upon growth vs prior year in 2009, 2010, 2011, 2012, 2013 placing top 10 out of 105 routes, attaining a growth rate of at least 115% to prior.***Account management

New York, New York, Us

bank teller job, vault custodian, atm custodian. ordered money as needed, customer service focused! responsible for finding all discrepancies.

Full Stack Web Developer Certificate, Full Stack Developer

Education record