In My Role Here:I direct first/second line IT support across service desk environment, to maintain undisrupted operational flow; execute activities relating to troubleshooting and repairing hardware/network/VoIP asses/printers, and installing, de-commissioning, and imaging/re-imaging workstations. I undertake supervision of on-site activities, confirming unproblematic workflow; liaise with customers to maintain communication regarding project operations, encompassing initiation, planning, and completion; and oversee key functions surrounding asset management/installation/decommissioning, logistic chain/stock management, and shipment, achieving delivery in line with goals. I generate daily/weekly site status reports to update upper management, offer 24-hour call-out maintenance and repair services for prompt resolution.• Ensured timely task delivery via deployment of centralised ticketing systems for tracking progress and effective time management.• Addressed and resolved customer queries and concerns regarding various IT systems: MS Operating Systems, MS Office Products, McAfee Antivirus Software, and NATO Software Solutions.

In My Role Here:I administered all on-site key activities while leading a team of five competent IT/Telecommunication Specialists, to maintain operational flow and deliver high-quality service. I corresponded with clients regarding project initiation, planning, and completion; I treamlined execution of key operations, including asset installation, management, tracking, and decommissioning, sock management and shipment, and compliance with upper management orders. I crafted daily/weekly status report of on-site activities and project progress to keep senior management updated.• Enhance productivity and efficiency via systematic division of tasks among appropriate experts.• Increased service delivery via offering ongoing support/guidance and meeting staff well-fare needs

In My Role Here:I steered all functions surrounding onsite maintenance and fault-reduction across network communications for NATO/ISAF coalition. I navigated activities relating to Cisco routers, 3Com switches, Alcatel PABX's and associated telephony equipment, GDC ATM trunk routing switches, Thales TCE 600, and DCAP bulk encryption equipment, Hewlett Packard Proliant servers, microwave DLOS, 200W SSPB VSAT equipment in the X-Band with 3.8m antennas. I facilitated deployment of workstations for and offered ongoing hardware/software IT support.• Offered prompt 24-hour call-out maintenance and repair services.• Well-versed in knowledge of equipment and safety by studying five-week equipment familiarisation course in France, including electrical safety and safe to climb certification