Mark Buttigieg Email & Phone Number

Malta

- Operational site support, resourcing or scheduling, administration, diary management and handling of confidential information.- Validating accuracy on all access profiles creations/changes/resets for the site on different applications as well as resolving technical faults, equipment movement and changes.- Responsible for ensuring the implementation of.

Swatar, Malta

- Managing all site off phone activities such as coaching time in line with service management requirements.- Ensuring all databases are accurate and kept up-to-date.- Providing support and guidance on all aspects of service to the site.- Analysing MI and producing effective reports for site management.- Completion of Payroll report each month using.

Swatar, Malta

- Delivered superior service by having a good knowledge of HSBC’s products, procedures and systems. I did this by keeping myself up to date with any changes by looking at briefing notes and revising procedures when not that busy, this always allowed me to be efficient on my referrals and call take overs.- Assisted other colleagues in complex enquiries and.

Swatar, Malta

- Provided superior service to each and every customer efficiently and accurately by following procedures, referring to manager / helpdesk / respective team when necessary.- I met lending/savings targets by considering the customer’s situation by understanding their needs when identifying products or services that would meet their financial requirements to.