Mark C. Email & Phone Number

Taguig, National Capital Region, Philippines

Service Experience Testing• Conduct regular mobile service testing of all services offered. • Oversee operational service tests, review service performance, and provide input to Product, Planning teams in reviewing service roadmap.• Management of service testing tools and ensuring optimum script configuration and results. • Design of application user journey based on customer usage patterns. • Correlation of service degradation observed from test results to network KPIs.Service Quality Management• Create, Own, and Manage Mobile Data Service Performance Dashboard.• Analyze cause of breaches in service quality thresholds, abnormal network behavior, performance degradation and loss of data.• Monitor and highlights anticipated service quality (or network quality) issues to the concerned support groups. • Track and Manage the resolution of any service issues (or network resource issue) that affects service delivery, availability, and quality. • Collaborate with different support groups across the organization to resolve service or network (resource) issues by initiating and/or presiding over meetings with stakeholders.• Recommend and provide inputs or direction in the prioritization of addressing quality sites or issues.• Post Validation of service improvement based from the completed network quality programs/initiatives.Service Guideline and Research• Update of bi-yearly service guidelines for Mobile Data Services.• Provide research for data services such OTT and Video.

Globe Telepark Valero

Makati

Master’S Degree, Electrical, Electronics And Communications Engineering

Bachelor Of Science (B.S.), Electronics Engineering, With Academic Distinction

Bachelor Of Science - Bs, Electrical, Electronics And Communications Engineering

Bachelor Of Science - Bs, Electrical, Electronics And Communications Engineering

Activities and Societies: Vice President, Society of Electronics Engineering Students Associate Editor, The Processor, School.