Mark C. Email & Phone Number

IT Help Desk Supervisor: Technical Support highly motivated and result-driven, in delivering system technology over multiple environments. Well organized results oriented individual with proven ability to implement standards, procedures and processes that improve business functionality. Works well and communicates effectively with clients and technical staff to achieve the proper level of client satisfaction. Confident IT Manager with expertise in a diverse range of technologies demonstrated success of managing Networks, Quality Assurance and Internet Technology. Well versed in a variety of operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Excellent written and verbal communication skills• Ten years plus experience as Service Manager,Systems Administrator and Help Desk support• Exceptional leadership and teamwork capabilities. Strong customer services skills• Proven exceptional in all types of work environments. Able to independently plan, prioritize, and execute diverse multiple tasks, as well as consistently achieve objectives, meet deadlines, and assure quality results• Strong communication and people skills. Able to convey complex information in easily understood terms• Strong work ethics and committed to personal excellence• Experience with broad range of network hardware/software• Specialist in deployment/maintenance of various server and workstation operating systems environments• Specialist in systems infrastructure design/deployment/configuration• Ten years experience with configuration and troubleshooting windows servers and desktops• A leader who pushes service disruptions to resolutions by staying within Service Level Agreements