Mark Goggin Email & Phone Number

Managed a team of Regional Credit Managers who support over 1200 Walmart Stores in the Northeast and South Territories. Over the years, my territory and team size has fluctuated from a low of 7 to a high of 25 Regional Credit Managers. Responsible for increasing application and sales volume through relationship management and training initiatives. • Processed over 750K Applications and delivered over $1.9B in Credit Sales in 2018.• Worked closely with Marketing to roll out Programs… Show more Managed a team of Regional Credit Managers who support over 1200 Walmart Stores in the Northeast and South Territories. Over the years, my territory and team size has fluctuated from a low of 7 to a high of 25 Regional Credit Managers. Responsible for increasing application and sales volume through relationship management and training initiatives. • Processed over 750K Applications and delivered over $1.9B in Credit Sales in 2018.• Worked closely with Marketing to roll out Programs designed to grow the portfolio and increase profitability. Led a successful team that contributed growth ideas with the Shark Tank concept.• Additional responsibilities include the ownership of the Grand Opening process, coordination of National and Regional Meetings, I-pad and Salesforce rollout.• Appointed as acting National Sales Leader on three separate occasions for extended periods. Show less

Managed a team of Regional Credit Managers who support over 1200 Walmart Stores in the Northeast and South Territories. Over the years, my territory and team size has fluctuated from a low of 7 to a high of 25 Regional Credit Managers. Responsible for increasing application and sales volume through relationship management and training initiatives. • Processed over 750K Applications and delivered over $1.9B in Credit Sales in 2018.• Worked closely with Marketing to roll out Programs… Show more Managed a team of Regional Credit Managers who support over 1200 Walmart Stores in the Northeast and South Territories. Over the years, my territory and team size has fluctuated from a low of 7 to a high of 25 Regional Credit Managers. Responsible for increasing application and sales volume through relationship management and training initiatives. • Processed over 750K Applications and delivered over $1.9B in Credit Sales in 2018.• Worked closely with Marketing to roll out Programs designed to grow the portfolio and increase profitability. Led a successful team that contributed growth ideas with the Shark Tank concept.• Additional responsibilities include the ownership of the Grand Opening process, coordination of National and Regional Meetings, I-pad and Salesforce rollout.• Appointed as acting National Sales Leader on three separate occasions for extended periods. Show less

Managed a team of Regional Credit Managers who support over 1200 Walmart Stores in the Northeast and South Territories. Over the years, my territory and team size has fluctuated from a low of 7 to a high of 25 Regional Credit Managers. Responsible for increasing application and sales volume through relationship management and training initiatives. • Worked closely with Marketing to roll out Programs designed to grow the portfolio and increase profitability. Led a successful team that… Show more Managed a team of Regional Credit Managers who support over 1200 Walmart Stores in the Northeast and South Territories. Over the years, my territory and team size has fluctuated from a low of 7 to a high of 25 Regional Credit Managers. Responsible for increasing application and sales volume through relationship management and training initiatives. • Worked closely with Marketing to roll out Programs designed to grow the portfolio and increase profitability. Led a successful team that contributed growth ideas with the Shark Tank concept.• Additional responsibilities include the ownership of the Grand Opening process, coordination of National and Regional Meetings, I-pad and Salesforce rollout.• Appointed as acting National Sales Leader on three separate occasions for extended periods. Show less

Stamford, Connecticut, United States

Responsible for designing the structure and implementing the reporting system of the Walmart portfolio during its rollout.· Collaborated with all functions to gather their informational needs and requirements.· Acted as the liaison with the Analytics Team in India to communicate the deliverables and work through the reporting issues as they arose.

Danbury, Connecticut, United States

Responsible for providing exceptional Customer Service and surpassing contractual phone service levels when responding to incoming phone volume and Fair Credit Billing Inquiries. Managed 2 Client Group Managers, 8 Team Developers and 200+ Customer Service Representatives while servicing 23 portfolios.· Developed relationships at all levels of the organization. Presented quarterly results to senior leadership at our top tier clients such as HSN, QVC, Nordic Track, etc.· Took on the… Show more Responsible for providing exceptional Customer Service and surpassing contractual phone service levels when responding to incoming phone volume and Fair Credit Billing Inquiries. Managed 2 Client Group Managers, 8 Team Developers and 200+ Customer Service Representatives while servicing 23 portfolios.· Developed relationships at all levels of the organization. Presented quarterly results to senior leadership at our top tier clients such as HSN, QVC, Nordic Track, etc.· Took on the responsibility to close the Northern Business Center, assisted with the placement of the staff, liquidated the office assets and negotiated the end of the lease of the office building. Show less

Schaumburg, Illinois, United States

Responsible for providing exceptional Customer Service and surpassing contractual phone service levels when responding to incoming phone volume and Fair Credit Billing Inquiries. Managed 4 Team Developers and 80+ Customer Service Representatives while servicing 12 portfolios.· Developed relationships with all my clients and would present to our largest clients such Wicke’s Furniture, American TV & Appliance, Homemakers and Kittle’s Home Furnishings.· Took on the responsibility as the… Show more Responsible for providing exceptional Customer Service and surpassing contractual phone service levels when responding to incoming phone volume and Fair Credit Billing Inquiries. Managed 4 Team Developers and 80+ Customer Service Representatives while servicing 12 portfolios.· Developed relationships with all my clients and would present to our largest clients such Wicke’s Furniture, American TV & Appliance, Homemakers and Kittle’s Home Furnishings.· Took on the responsibility as the liaison while transferring all the clients to the Northern Business Center. Relocated to Connecticut to oversee and maintain the relationship with the clients.· Assisted with the placement of the staff, liquidated the office assets and negotiated the end of the lease of the office building. Show less

Schaumburg, Illinois, United States

Responsible for providing exceptional Customer Service and surpassing contractual phone service levels when responding to incoming phone volume and Fair Credit Billing Inquiries. Managed 30+ Customer Service Representatives while servicing 4 portfolios.

Danbury, Connecticut, United States

Responsible for providing exceptional Customer Service and surpassing contractual phone service levels when responding to incoming phone volume after normal business hours and on weekends. Managed 20+ Customer Service Representatives while servicing 40 portfolios.

Danbury, Connecticut, United States

Responsible for providing exceptional Customer Service and surpassing contractual phone service levels when responding to incoming phone volume. Collected past due accounts either by phone or in-person repossession efforts.