Senior manager responsible for seamless delivery of Operations support across multiple HR divisions. Specific responsibilities include learning design, departmental budget management, risk control, supplier management, platform management, employment screening, resourcing operations, administration, coaching delivery and performance monitoring.Delivered significant improvements in processes and colleague experience through a wide range of initiatives including insourcing and outsourcing of key services.

Accountable for leading the Learning Operations team in the delivery of operational excellence, IT infrastructure, supplier management and driving the continuous evolution of the department’s strategic objectives.

Responsible for the Learning & Development offering to our Corporate, Commercial & Business Banking teams. This involves setting the L&D strategy in partnership with the business, managing the implementation of that strategy and ensuring it remains fit for purpose and agile in a rapidly changing environment.

Led the Learning & Development offering for Santander's Risk Division. Responsible for provision of L&D solutions to over 1400 people in a wide variety of technical roles.

During this period I had a variety of responsibilities, ranging from training delivery, training design & project management.L&D intereventions ranged widely from New Joiner programmes, sales skills, behavioural training, systems training, product knowledge training and management development.