Mark Saldivar Email & Phone Number

San Diego, CA, US

Menlo Park, California, United States

San Francisco Bay Area

Greater San Diego Area

• Dedicated Account Leader responsible for ensuring account onboarding, collaboration meetings, and managing all internal activities related to client’s project.
• Maintain and monitor client’s expectations by scheduling quarterly and annual meetings to review KPI’s, increase efficiency, and mine for opportunities for future business.
• Primary investigator related to any issues or problems with client or account deliverables; would develop corrective action immediately and coordinate a preventative plan to avoid future issues or problems.
• Promoted to lead the case management team for newly launched oncology product in Q12017; managing specimen collection kit logistics, specimen retrieval, issue resolution, and case reporting.
• Logistics lead for Pediatric Rare Disease and Well Adult Whole Genome research protocols.

Greater San Diego Area

• Managed collection pack design with marketing, developed process of order distribution using CRM, and managed transition of 3rd party vendors for improved field team experience for ordering.
• Managed multiple Field Operation Six Sigma projects involving internal cross functional teams with high impact on lab and sales operations efficiency improvements.
• Primary client care contact and liaison between 30+ international partners and internal teams for onboarding set-up, maintaining supply orders, monthly volume reporting, and identifying issues proactively.
• Managed support operations to a network of 500+ phlebotomy facilities to ensure reliable, consistent, and quality sample processing services.
• Developed KPI management reports for Field Operation monthly analysis.
• Negotiated vendor and laboratory network contracts.

Greater San Diego Area

• Supervised the Sample Bank Operation’s team of 7 staff members under direction of Sr. Manager, including scheduling, performance evaluations, interviews, training, and hiring of staff.
• Daily evaluation of multiple Sample Bank projects, and scheduled the coordination of resources to complete in timely manner for delivery to R&D and Clinical departments.
• Managed clinical sample receiving, processing, inventory, and distribution of 20,000 samples per quarter utilizing software application.
• Quality Lead for all process improvements utilizing PDCA improvement tools.
• Developed protocols for validation and scripted programs for lab automation.
• Document owner for all 12 Sample Bank SOP’s and Work Instructions to insure compliance with FDA regulations.

Greater San Diego Area

• Independently designed, performed, and troubleshoot ELISA assay development.
• Summarized and accurately documented experimental data results.
• Programmed and used TECAN, BECKMAN, and PERKINELMER automation for assay development.
• Produced gravimetric calibration curves for marker discovery team assay validation testing.
• Facilitated all sample receiving, tracking, processing, and usage.
• Tested and validated in house sample bank application for tracking sample usage.