Mark Starbuck Email & Phone Number

Longmont, Co, Us

Arlington, Virginia, United States

Led an 11-member team across multiple disciplines, including IT infrastructure operations based on expertise. Spearheaded technical support, business intelligence, business continuity, customer success, operations for data centers, cloud presence, and security platforms. Supervised auditing, regulatory compliance, forecasting, and strategic planning for the entire tech stack, including automation and scripting. Oversaw budgeting and business planning for $1.6M P&L and up to $500K in IT procurement expenses.* Spearheaded strategic planning initiatives that exceeded revenue targets by 104% and profit goals by 109%. Projected to achieve 19% year-over-year growth while maintaining expenses at just 92% of budget by year-end.* Developed automated deployment pipeline that transitioned Cobalt from on-premise solution to hybrid software model, ultimately achieving the milestone of 100% cloud customer deployment; enhanced operational efficiency and scalability.

Tysons Corner, Va

Directed architecture and deployment of complex cloud network platforms-as-a-service solution, managing 200+ customer cloud environment deployments per quarter in 2020. Hired and trained multiple teams across 3 continents, directly supervising 5 managers and overseeing 3 teams. Collaborated with security and engineering teams to mitigate vulnerabilities. Developed and implemented platforms enabling clients to deploy security changes across hundreds of machines quickly. Ensured company’s security compliance to achieve annual recertification for ISO27001/2, SOC2 Type II, FedRAMP, and PCI-DSS. Delivered executive presentations, distilling complex technical information into sales and finance language to educate leadership.

Arlington, Va

LBCCA serves the Long Branch Creek community in association with Arlington County and the Arlington County Civic Federation. Details at https://countyboard.arlingtonva.us/community/civic/

Reston, Va

Managed end-to-end product life cycle and customer support for innovative AI-based performance monitoring platform while providing support for legacy systems in startup environment. Trained and mentored all new engineers in platform to ensure competency in customer interactions. Provided maintenance and technical support for legacy monitoring products. Consistently received 100% customer satisfaction scores for support and account management during 2-year tenure.

Tysons Corner, Va

Joined team as a front-line engineer and quickly promoted to premium support lead. Managed all technical client account interactions. Mentored and managed 10 engineers, providing daily technical expertise and escalation support for customer needs. Created and communicated ongoing project reporting for sales and customer stakeholders and developed and presented executive summaries.* Established new pod-based customer ownership model still in operation today, reducing number of escalations to back-end support teams by 80% and improving customer experience.* Created concept and developed database and backend architecture for case management mobile app used by internal teams to review and discuss customer case resolution.

Blacksburg, Va

Provided daily operation technical support on email, networking, and software issues. Developed and facilitated training of incoming students on all university technologies, including instructional videos, presentations, and software packages, and provided troubleshooting and connection support on-campus; presented educational content to over 18,000 students during tenure. Created campaigns to recruit and hire new technicians to support any connectivity issues or emergencies across all student housing.

Winchester, Va

Winchester, Virginia