Mark Campagna Email & Phone Number

Irving, Tx

The largest U.S. wireless telecommunications provider with 154 Million subscribers and 2,330 owned retail stores.• Provide exceptional corporate customer service, troubleshoot and support technical issues, and manage hardware and software upgrades and implementation projects for desktops and laptop PCs, Windows 11 and Mac OS• Resolve trouble ticket issues within SLA timeframe and generate exceptional customer feedback.• Provide level 3 technical support to the regional headquarters and retail locations for customer requests, software updates and migrations, and technical troubleshooting.• Walk clients through problems, train on software implementations, and respond to network systems questions.• Troubleshoot Google Apps, VPN and remote environments (Ivanti and Cisco Connect), TCP/IP, DNS, WINS, DHCP, LAN, Print Servers, wireless, and Active Directory.• Administer enterprise environments with Windows 7/11 and Mac OS.• Manage special and ad hoc projects, including: MetroE router configurations and circuit turn ups with IT Network & Unified Communications (ITNUC); retail location AP modifications/testing with ITNUC; inventory control and management for Dallas-area hardware spares; and desktop to iPad-based POS conversion.• Build strong relationships with employees, management, vendors, and clients.Key Project• Received the President’s Award for managing a 17-month project to implement network infrastructure upgrades at 85 Texas retail locations; converted T1 circuits to Metro Ethernet/DIA protocol technology, which reduced costs by $1 Million/year and improved throughput, network efficiencies, and the customer experience.

Carrolton, Tx

Local consulting firm that provided custom IT solutions for small businesses. • Managed technology upgrade and implementation projects for various clients. Key Projects• Implemented a new Pharmacy POS system with 5 POS entry systems using Dell Power Edge 1430 and IBM desktop systems, which improved financial and product inventory management.• Moved 3 W2K servers and 12 workstations to a new facility for a local intermodal trucking firm; installed computers, cabling, power, and UPCs, and upgraded desktops to Windows XP.• Replaced NT servers with 2000 Standard for an 80-person, state-wide insurance firm; designed and executed Active Directory, created OUs, produced GPOs, and set up hardware, DHCP, DNS, WINS, and Shadow Copy.

Richardson, Tx

Was a multinational telecommunications and data networking equipment manufacturer with 94,500 global employees.• Managed business and technical application projects, ensured efficient use of IT budget, and identified and designed solutions for business systems.• Mentored and coached junior level staff and outsourced technical support teams.• Led a team of IT technical resources to develop an engineering suite of tools to support proposals, detail engineering configurations, and provision component requirements.• Managed decommissioning projects to eliminate redundant tools/applications and wasteful resources.• Defined requirements, created timelines, and completed management reporting, resource planning, and project implementations.• Represented internal business users to the outside IT vendor supporting engineering application teams.• Maintained Windows NT servers, user/class security, server backups, and networked file shares/workstations.• Redefined and optimized departmental workflow processes for multiple product lines.• Integrated all process changes into supporting tools and applications.Key Projects • Developed and incorporated functional pricing models into processes and tools, which reduced manufacturing costs and inventory needs.• Built a PC-based engineering configuration and provisioning tool for large-scale technical products, which improved the accuracy of sales quotes in the field.• Developed a front-end web application to consolidate the tools used by engineering groups, which reduced engineering time frames from 24 to 12 weeks and eliminated duplicated effort by multiple engineers.

Ccna Networking Certification Coursework

Computer Science Degree, Systems Design Emphasis