Mark Cane Email & Phone Number

London, England, United Kingdom

My current role on the helpdesk is working shifts, these are between the hours of 08:30 to 18:00. My main role is to support our clients which already have the Avaya/ip-office and Five9 platforms installed. We managed MACs, faults and also deal with upgrades and issue with carrier related cases. I have been in this role for 13 years now

My current role on the helpdesk is working shifts, these are between the hours of 08:30 to 18:00. My main role is to support our clients which already have the Avaya platform installed. We managed MACs , faults and also deal with upgrades and issue with carrier related cases. I have been in this role for 7 years now

Maidstone

ISG WEBBS: 2010-2011 Cisco Wireless RF Designer/Tester. For All Southern Tesco Stores• Working with air magnet software• Logging on the Cisco switches 3524/ 3560 3508 3512 • Changing setting on 1200 series RF Arial's• Testing the RF signal strength's using both passive and active surveys• Erasing any channel interference• Designing new wireless layout for old and new stores• Drawing the new wireless design's using Visio• Logging on to the Cisco network and drawing a network diagram of the stores data infrastructure.

TOUCHBASE: 2003-2008 Avaya install Engineer • Installation of all Avaya product from S8500 S8700 S8300 G3R'S CSI Prologix IP Office from R7 TO CM3.0 • Installation of call centers• Design the install and meet all the client’s needs• Order the ISDN 30 or isdn 2 from the chosen network provider• Order kit and ship to site once tested and programmed in house • complete AVAYA Certified Associate• Installation of full VOIP Solutions• Helpdesk Support • Installation of Audix voice mail systems (slim Audix fat Audix IA770 Embeded Audix)• Maintaining CMSTOUCHBASE: Managed Service On site For Morgan Stanley 20/25 Cabot Square 2004• Supporting Avaya voice infrastructure and technologies across 27 EMEA locations• First and second line support across multi vendor technologies• Intranet design and maintenance• BCP planning, implementation, testing, and documentation• Vendor management• Implementation of global trading circuits• RFB Design, implementation, and reporting• Technology interrogation• Outage managementTOUCHBASE: 1999-2003 Cabling Team Leader• Installation of CATV & CAT6 from Single points to full installs 2000+ on patch panels and AT&T Biscuit Frames• Testing of CATV CAT6 • Installation of fibre single mode & multimode• Testing of fibre single mode & multimode• Installation of all voice cabling from 4pr to 200pr cables.• Troubleshooting all internal voice cabling (tone testing)• Creating patch panel patching schedule for the client • Making various leads from RJ11 RJ45 RS232 leads• Tidying up of messy data cabinet that have been neglected

ROYAL NAVY: 1992-1999 Radar Operator.• Completed Basic Training at HMS RALEIGH• Completed Trade Training at HMS DRYAD• Surface picture supervisor compiling a picture of surface ships • Air picture supervisor compiling a picture of all air transport confirming and non conforming with all lanes• Ship's fire fighting team (attack party First line of defense for a fire at sea)• Quartermaster• Ship's security (main gangway security)• Driving the ship• Ship's Husbandry • Lookout• Ship's HMS LONDON Type 22 Frigate HMS ILLUSTRIOUS Aircraft Carrier HMS INVINCIBLE Aircraft Carrier HMS COVENTRY Type 22 Frigate RFA FORT GEORGE Royal Fleet Auxillary Ship

Education record

Education record