Mark Carvalho Email and Phone Number
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Innovative, resourceful Program Manager / Customer Service Manager with over 20 years of extensive experience in the semiconductor industry. Strong infrastructure, team building, and problem-solving skills. Proven ability for teaching, training, and mentoring employees. Provided leadership and direction producing complete customer satisfaction, enabling the business to grow and meet its profit goals and objectives.SELECTED ACCOMPLISHMENTS Key stakeholder reporting to Newport Senior Management team on highest priority projects S2 Certification on Wafer Transfer Tool at Applied Materials Building 85 Planned and directed 2003 Semicon show Installation Manager on $11.2 million AMHS project at LSI in Gresham Oregon Installation Manager on $1.5 million Intel D2 P860 upside project Installation Manager on Intel D2 1.5 million Stocker and Aerotrack install Defined and negotiated annual service contracts with IDT, LSI, AMD, Micron, Wacker, Sumco, over >$4 million Sold consignment spares totaling >$2 million Maintained company directed service margins of 25% while maintaining a high level of customer satisfaction Defined and wrote installation, new equipment, and upgrade quotes >$2 million Inventory reduction by 70%, reducing cost of ownership Wrote and negotiated sales and service quotes in the Western Region Defined and automated Scope of Work so all internal and external customers where clear on what was sold Created and led Standard Operating Procedures for field service Defined and automated database for field sites to log issues and create reports. Created feedback loop between sales and service, using site management report Installation Manager on all AMHS installations at LSI Logic, AMD, Micron, Fujitsu, Wacker, Intel D2 Helped develop Interviewers Guidebook to standardize the interviewing process for field engineers Developed service marketing materialsSpecialties: P&L Ownership Negotiations Customer Service Sales/Marketing Policies/Procedures Project Management Strategic Planning Analysis Team Building
Festo Usa
View- Employees:
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Industry Segment SpecialistFesto Usa May 2018 - PresentLivermore, Ca
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Outside SalesAirtronics Feb 2014 - May 2016San Jose
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Program ManagerE-Systems Feb 2013 - Feb 2014
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Production TechTranscontinental Sep 2011 - Feb 2013Fremont, CaLooking for a Service logistics, Customer Service Manager, Program Manager position
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Vp ServiceAlga 2010 - 2011
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Service Manager AmericasCobham Defense Electronic Systems Jul 2008 - Mar 2009Responsibilities included managing a call center, RMA department and Customer satisfaction as well as two satellite offices. Duties also included managing two satellite offices in Florida and Singapore. Hired a Field Service Technician in Singapore and opened a satellite office to provide Service, Training, and parts to the Pacific Rim. Corporate liaison for all customer satisfaction and technical support-related issues. Coordinated corrective action plans and dispatched technical resources as required. Worked closely with Manufacturing, Applications Engineering, R&D Engineering, Finance, Sales, and Marketing. Responsible for inventory planning and control management, repair of defective components and systems, failure analysis of defective returns, and database management.
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Program ManagerAsyst Technologies Jan 2006 - Feb 2008Managed cross functionally across Engineering, Software, Electrical, Sales to meet Customer commitments. Worked to build better working relationships across the different discipline groups. Ensured projects were on schedule or completed within budget. Started and ran a bi-weekly meeting with our Korean, Japanese, and Chinese Field Service reps so that problems could be brought up and corrected in a timely manner. Started and chaired customer meetings to go over any open issue to make sure we were meeting our commitments. Supported Semicon trade shows. Responsible for ensuring Equipment was delivered on time as well as Spares, Field Service was ready for continued support. Insured that install was on schedule or took point on any escalation issues. Wrote 7- step, Install Post Mortem, and Failure Analysis reports when required. Drove all quality issues with the correct departments to closure. Identified any new business opportunities to the Marketing and sales department -
Senior Service ManagerNewport Corporation May 2004 - Jan 2006Program Manager for Applied Materials / Senior Service manager Met weekly with Key Customer’s Executive Team to resolve all issue with tools worldwide. Created a database for RMA so that we could track work performed and could trace all issues with a specific robot. We were also able to see trands starting and were able to Pareto them to drive down repeated failures. Started and ran a bi-weekly meeting with our Korean, Japanese, and Chinese Field Service reps so that problems could be brought up and corrected in a timely manner. Started and chaired customer meetings to go over any open issue to make sure we are meeting our commitments. Responsible for writing Failure analysis reports, tracking worldwide tool issue’s to closure. Present worldwide data at customer’s executive quarterly management reviews. Tracking spare parts, CIP projects, and upgrade programs worldwide. Interfaced through Engineering, Software, Materials, Shipping To insure Customer Satisfaction was met. Created fast track Failure Analysis process for a major customer. Headed up creation of reliability lab including procurement, Assembly and reliability testing for a major customer. Implemented a database to track shipments to field, installed base, and all data associated with the parts. Met monthly with Key Customer’s Executive Team and significantly increased customer satisfaction. -
Western Regional ManagerPri 1989 - 2003
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Western Field Service ManagerPri Automation 1989 - 2002
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Tech Support ManagerBgl 1985 - 1989
Mark Carvalho Skills
Mark Carvalho Education Details
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Chabot
Frequently Asked Questions about Mark Carvalho
What company does Mark Carvalho work for?
Mark Carvalho works for Festo Usa
What is Mark Carvalho's role at the current company?
Mark Carvalho's current role is Industry Segment Specialist at Festo USA.
What is Mark Carvalho's email address?
Mark Carvalho's email address is na****@****aol.com
What is Mark Carvalho's direct phone number?
Mark Carvalho's direct phone number is +192529*****
What schools did Mark Carvalho attend?
Mark Carvalho attended Chabot.
What are some of Mark Carvalho's interests?
Mark Carvalho has interest in Exercise, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, The Arts, Home Decoration, Health, Cooking.
What skills is Mark Carvalho known for?
Mark Carvalho has skills like Manufacturing, Project Management, Program Management, Management, Cross Functional Team Leadership, Team Building, Strategic Planning, Leadership, Lean Manufacturing, Electronics, Testing, Negotiation.
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Mark Carvalho
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