Mark Cassar work email
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Mark Cassar personal email
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I started working for Best Buy in 1996 as an occasional seasonal employee, I worked my way up through the organization. I have held multiple supervisory and management level positions. I am known for building, strong sales cultures and delivering exceptional employee experiences, and always embracing change as an opportunity for growth. I have a track record of exceeding growth targets through talent development and empowerment resulting in multiple leadership positions as the organization continued to grow. Most recently I lead our locations Geek Squad operations for service and repair resulting in a 20% improvement in our associate and customer metrics. I'm now working at Harbor Freight Tools driving operational efficiencies, sales culture, team building, and leadership development.
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Retail Experience ManagerBest Buy Aug 2024 - PresentRichfield, Minnesota, Us -
Logistics ManagerHarbor Freight Tools Jun 2023 - Aug 2024Calabasas, Ca, Us -
Geek Squad ManagerBest Buy Nov 2022 - Jun 2023Richfield, Minnesota, UsBuilt a service culture centered around empathy for the customer and SOP process resulting in a predictable experience / outcome for clients. This resulted in Growth of our Total Tech Membership by more than 10% YOY, Increase in customer satisfaction Helped maintain customer satisfaction and productivity metrics that were above Market and company average for 3 consecutive quarters.Created collaborative partnerships with the In-Home Service teams and installers to assess, optimize and improve employee and customer experience.Empowered Agents to share ideas to optimize the customer experience pre and post repair
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Specialty Sales ManagerBest Buy May 2017 - Jan 2023Richfield, Minnesota, UsHire and train sales associates, recruit top talent to build out an appliance business, execution of business model to maintain top tier performance in the appliance category. Work with vendors to solve customer issues and implement training for staff., partner, with third-party installation team to ensure staff was trained properly to set expectations with clients ahead of our third-party installers arriving. Teach product knowledge to ensure customer experience.,
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Home Business Group ManagerBest Buy May 2014 - May 2017Richfield, Minnesota, UsExecution of company, sales strategy, development of sales associates, behavioral coaching event planning. Partner with in-home installers for training of sales associates to avoid misaligned expectations, ensure merchandising standards are maintained.
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Manager Home SalesBest Buy Jul 2011 - May 2014Richfield, Minnesota, UsCreated sales process for 30+ associates, implimented training programs, recognition, and sales proficiency processes, operated a 20 million business specializing in home theater installation and sales, digital imaging products, and appliance sales.
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Sales ManagerBest Buy Feb 2005 - Jul 2011Richfield, Minnesota, UsDriving the employee experience and achieve objectives through outstanding customer service.
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Merchandising ManagerBest Buy Sep 2000 - Apr 2005Richfield, Minnesota, UsImplement and execute visual merchandising, standards, manage, and develop merchandise placement development of associates to exceed goals, process, implementation for store, look and feel, analyzing customer data to ensure store and team readiness for events and day to day operations
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Sales SupervisorBest Buy Aug 1996 - Sep 2000Richfield, Minnesota, UsMultiple supervisory positions on the sales floor and merchandising departments, execute sales model, ensure organization of the store and merchandising team deployment, media sales, and the start of in home services offerings.
Mark Cassar Skills
Mark Cassar Education Details
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Western Michigan University
Frequently Asked Questions about Mark Cassar
What company does Mark Cassar work for?
Mark Cassar works for Best Buy
What is Mark Cassar's role at the current company?
Mark Cassar's current role is Retail Experience Manager at Best Buy.
What is Mark Cassar's email address?
Mark Cassar's email address is ma****@****buy.com
What is Mark Cassar's direct phone number?
Mark Cassar's direct phone number is +126954*****
What schools did Mark Cassar attend?
Mark Cassar attended Western Michigan University.
What are some of Mark Cassar's interests?
Mark Cassar has interest in Exercise, Sweepstakes, Home Improvement, Reading, Gourmet Cooking, Sports, Home Decoration, Health, Cooking, Electronics.
What skills is Mark Cassar known for?
Mark Cassar has skills like Merchandising, Store Operations, Sales, Visual Merchandising, Customer Service, Sales Management, Inventory Management, Customer Satisfaction, Profit, Sales Process, Operations Management, Loss Prevention.
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