Mark Catley Email and Phone Number

Verified and inputted purchase orders received from customersProcessed sales orders and provided sales quotesProcessed invoices for purchase orders, service orders, and service repairsHandled inbound/outbound deliveries, managed stock/inventory transfers to consignment customersOrdered necessary parts for engineers and customers from vendorsProcessed and maintained customer return merchandise requestsCreated procedures for sales and service ordersRespond to emails and phone calls for customer services, including parts and pricing inquiriesOpened and closed complaints for service calls/repairs in SAPUpdated customers on status of orders and repairs and ensured all shipments were delivered on timeCreated billing for all sales orders and service repairs, including creditCommunicated daily with engineers, managers, and directors with updates on service calls and repairs and sales/service ordersCreated shipping labels for parts and service repairsEnsured all product serial numbers were logged for tracking and warranty purposesCreated and sent weekly/monthly sales and repair reports and status reportsWorked on special projects, including creating presentations for Sales Forecast, Inventory, complaints, and serviced productsConsolidated, organized, and recorded parts for inventoryCreated DHR documentation and service activity reportsCreated, processed, and transported sales and service shipmentsCreated manual instructions on how to process orders, create quotes, process return merchandise, and create reports for new databaseConducted product inspections, printed and applied inspected labels, and update logistics team to ensure equipment is ready or shipmentUpdated and maintained complaints in complaint master database, organized and filed complaint folder, and kept track of close and pending complaintsAssisted with MDR management system, CAPA, and inspection activitiesParticipated in specialized audits

Coordinating with the engineers, quality control and supervisors if Shop order is ready to be release.Orders supplies; Maintains supplies inventory by checking stocks to determine inventory level.Box the final products and make sure quantity and quality is right. Ensure machinery is serviced and functional.Check products if it’s properly labeled. Send out medical devices for sterilization.Documents action by completing production and quality forms.Contributes to team effort by accomplishing related results as needed.

Acute Care Hospital & ICU Setting- Administered medication and insulin injections.- Provided G-tube feeding, NG- tube care, tracheostomy care and accu chek.

Skilled Nursing & Sub-Acute Setting- Partnered with LVN during medication administration, provided tracheostomy care, G-tube feedings, and wound care.- Assisted with ADLs such as bathing, feeding and obtaining vital signs.

• Resolves costumer complaints via phone and email.• Greet customers warmly and ascertain problem or reason for calling• Handles refunds and exchanges.• Place and cancel orders.• Answer questions about warranties or term of sale.• Handle product recalls.• Sells product and services.• Track inventory and scrapped products.