Responsible for investigating and determining liability for automobile accidents and settling injury claims in a timely and fair manner, while still providing outstanding customer service experience• Customer’s point of contact to help guide them through the claims process until completion• Using investigating and negotiating skills to determine claim outcomes• Obtaining and analyzing medical records to evaluate injury claims• Working in a team environment to handle large call volumes for customer satisfaction• Assisting with the training of new hires to ensure proper claim handling.

Responsible for leading and maintaining efficient functionality of the store by reviewing business results, processes and anticipating the needs of our customers• Handle day to day operations including opening and closing the store, handling cash, inventory management, staffing, serving customers and supervising/managing a staff of 15 employees• Create work schedules and provide training for new and existing employees• Provide excellent customer service by anticipating and fulfilling customer needs while creating a positive and safe environment

- Organizing and supervising gaming activities for children, ensuring a fun, safe and active environment- Supervised 5-10 employees to run multiple varieties of sports camps throughout the year- Maintain soccer, baseball, lacrosse fields and outdoor basketball court

- Assisted the Operations Manager in maintenance for inside and outside stadium - Supervised 12-16 employees along with creating employee work schedules - Over the phone ticket sales experience - Experienced various game day responsibilities