Mark Chaffin
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Mark Chaffin Email & Phone Number

Debit Card Product Manager at First Citizens Bank
Location: Huntsville-Decatur-Albertville Area, United States 7 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Role
Debit Card Product Manager
Location
Huntsville-Decatur-Albertville Area, United States
Company size

Who is Mark Chaffin? Overview

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Mark Chaffin is listed as Debit Card Product Manager at First Citizens Bank, a with 17773 employees, based in Huntsville-Decatur-Albertville Area, United States. AeroLeads shows a matched LinkedIn profile for Mark Chaffin.

Mark Chaffin previously worked as Product Management Director - Credit Cards at Usaa and VP- Product Manager at Bbva Usa. Mark Chaffin holds Master Of Business Administration (Mba) from Tennessee Technological University.

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First Citizens Bank

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Profile bio

About Mark Chaffin

Seasoned, energetic business professional with over 15 years of progressive experience in strategy development, project management, product development, retail marketing, portfolio management, risk management, forecasting and analysis.Specialties: Sales Management, Product Development, Product Management, Pricing Strategy, Customer Segmentation, Project Management, Business and Consumer Payment Cards, P&L Management

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Mark Chaffin's current company

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First Citizens Bank
First Citizens Bank
Debit Card Product Manager
Huntsville, AL, US
Employees
17773
AeroLeads page
7 roles · 24 years

Mark Chaffin work experience

A career timeline built from the work history available for this profile.

Product Management Director - Credit Cards

United States

Responsible for financial, regulatory, and operational risk management related to the experience, prioritizing closing any gaps or findings. • Lead and manage experience life cycle from conception to release, iteration and maintenance, while maintaining and prioritizing a backlog of experience, risk and process improvements to ensure delivery to expectations. • Leverage human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users for high complexity, high risk and highly regulated experiences, processes and business deliverables.• Establishes and monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensure correct data and instrumentation for the experience and related processes; using data to improve experiences.• Lead Agile management rhythms across the experience taxonomy to drive cohesive decision-making and action.• Partner with process owners to ensure ongoing documentation and process certification and experience which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.

Vp- Product Manager

Bbva Usa

End-to-end management of credit, debit and prepaid products including budget, product development and enhancements. Responsible for profitability and overall product performance.

Jun 2018 - Aug 2021

Senior Project Manager - Engineering

Bbva Usa

Birmingham, Alabama Area

Engineering project manager serving as liaison between the Line of Business and Technology groups within the bank. Act on behalf of each group for communication, direction, and issue resolution. Serve as project manager for a broad scale of projects and initiatives ranging from small to multi-million dollar. Responsible for the planning, execution and monitoring of the project to include team resources, staffing, budget management, SOW and RFQ creation, status reporting, executive-level reporting, contract and vendor management. Work directly on behalf of the project sponsors to deliver both technical and non-technical projects on schedule, within budget, and ensuring requirements are met while maintaining quality. Directly facilitate the selection, hiring, and management of support staff for projects, both in business and technical roles.

Jan 2015 - Aug 2021

Vp Product Management - Payments

Huntsville, Alabama Area

• Created and implemented strategic initiatives to achieve growth goals using a proactive approach including segmentation, direct marketing campaigns, process improvements, and product offers. • Drove a successful campaign to launch new products developing a detailed business case, financial forecasts, staff projections and ROI analysis. Program resulted in an immediate 41% increase in new accounts.• Achieved a 200% increase in profits and a 150% increase in product revenues.• Implemented a new web platform that reduced costs by over 60% while improving the customer experience.• Streamlined the application process across sales channels decreasing processing times and improving response rates.• Enhanced the rewards program to increase participation and save $160K in annual costs.• Responsible for development and execution of the product line strategic plan.• Directed product brand efforts including collateral development and promotional material.

2006 - 2015 ~9 yrs

Relationship Banker

Huntsville, Alabama Area

• Developed the marketing database for a commercial loan portfolio; coordinating the business development efforts for the lending staff. • Created and implemented a customer contact program identifying prospects for calling efforts. • Served as a key member of a merger transition team to attract and retain $75M in accounts.• Performed financial analysis and prepared loan packages for presentation to the executive committee.• Identified problem accounts representing over $6M in balances and implemented a plan to remove these accounts from the portfolio.• Monitored relationship profitability and implemented steps to improve relationship ROE. • Served as the initial point of contact for key accounts and prospects in a $150M commercial loan portfolio.

Nov 2004 - Sep 2006

Commercial Credit Administrator

Huntsville, Alabama Area

• Owned the largest customer relationship in the portfolio of business accounts representing $200M in annual volume. • Oversaw the extension of credit for clients of the business approving terms, pricing and execution of commercial accounts receivable contracts. • Performed due diligence reviews of new and existing accounts for policy compliance.• Launched new dealer contract representing $1M in new monthly volume.• Identified new client prospects and worked with senior sales staff to develop these clients.• Negotiated account terms and managed vendor relationships for key accounts. • Directed the work of the credit support staff to ensure that negotiated SLAs were met.

2003 - 2004 ~1 yr
Team & coworkers

Colleagues at First Citizens Bank

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2 education records

Mark Chaffin education

FAQ

Frequently asked questions about Mark Chaffin

Quick answers generated from the profile data available on this page.

What company does Mark Chaffin work for?

Mark Chaffin works for First Citizens Bank.

What is Mark Chaffin's role at First Citizens Bank?

Mark Chaffin is listed as Debit Card Product Manager at First Citizens Bank.

Where is Mark Chaffin based?

Mark Chaffin is based in Huntsville-Decatur-Albertville Area, United States while working with First Citizens Bank.

What companies has Mark Chaffin worked for?

Mark Chaffin has worked for First Citizens Bank, Usaa, Bbva Usa, Bbva Compass, and Regions Financial Corporation.

Who are Mark Chaffin's colleagues at First Citizens Bank?

Mark Chaffin's colleagues at First Citizens Bank include Karen Delauro, Marina Rotaru, Jennifer Quillen, Sue Batts, and Greg Embry.

How can I contact Mark Chaffin?

You can use AeroLeads to view verified contact signals for Mark Chaffin at First Citizens Bank, including work email, phone, and LinkedIn data when available.

What schools did Mark Chaffin attend?

Mark Chaffin holds Master Of Business Administration (Mba) from Tennessee Technological University.

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