Responsible for financial, regulatory, and operational risk management related to the experience, prioritizing closing any gaps or findings. • Lead and manage experience life cycle from conception to release, iteration and maintenance, while maintaining and prioritizing a backlog of experience, risk and process improvements to ensure delivery to expectations. • Leverage human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users for high complexity, high risk and highly regulated experiences, processes and business deliverables.• Establishes and monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensure correct data and instrumentation for the experience and related processes; using data to improve experiences.• Lead Agile management rhythms across the experience taxonomy to drive cohesive decision-making and action.• Partner with process owners to ensure ongoing documentation and process certification and experience which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.

End-to-end management of credit, debit and prepaid products including budget, product development and enhancements. Responsible for profitability and overall product performance.

Engineering project manager serving as liaison between the Line of Business and Technology groups within the bank. Act on behalf of each group for communication, direction, and issue resolution. Serve as project manager for a broad scale of projects and initiatives ranging from small to multi-million dollar. Responsible for the planning, execution and monitoring of the project to include team resources, staffing, budget management, SOW and RFQ creation, status reporting, executive-level reporting, contract and vendor management. Work directly on behalf of the project sponsors to deliver both technical and non-technical projects on schedule, within budget, and ensuring requirements are met while maintaining quality. Directly facilitate the selection, hiring, and management of support staff for projects, both in business and technical roles.

• Created and implemented strategic initiatives to achieve growth goals using a proactive approach including segmentation, direct marketing campaigns, process improvements, and product offers. • Drove a successful campaign to launch new products developing a detailed business case, financial forecasts, staff projections and ROI analysis. Program resulted in an immediate 41% increase in new accounts.• Achieved a 200% increase in profits and a 150% increase in product revenues.• Implemented a new web platform that reduced costs by over 60% while improving the customer experience.• Streamlined the application process across sales channels decreasing processing times and improving response rates.• Enhanced the rewards program to increase participation and save $160K in annual costs.• Responsible for development and execution of the product line strategic plan.• Directed product brand efforts including collateral development and promotional material.

• Developed the marketing database for a commercial loan portfolio; coordinating the business development efforts for the lending staff. • Created and implemented a customer contact program identifying prospects for calling efforts. • Served as a key member of a merger transition team to attract and retain $75M in accounts.• Performed financial analysis and prepared loan packages for presentation to the executive committee.• Identified problem accounts representing over $6M in balances and implemented a plan to remove these accounts from the portfolio.• Monitored relationship profitability and implemented steps to improve relationship ROE. • Served as the initial point of contact for key accounts and prospects in a $150M commercial loan portfolio.

• Owned the largest customer relationship in the portfolio of business accounts representing $200M in annual volume. • Oversaw the extension of credit for clients of the business approving terms, pricing and execution of commercial accounts receivable contracts. • Performed due diligence reviews of new and existing accounts for policy compliance.• Launched new dealer contract representing $1M in new monthly volume.• Identified new client prospects and worked with senior sales staff to develop these clients.• Negotiated account terms and managed vendor relationships for key accounts. • Directed the work of the credit support staff to ensure that negotiated SLAs were met.