Customer Account Manager (Supply Chain Specialist - Repairs Mgt)
CurrentResponsibilities:Acted as the primary point of contact for various airline operators' accounts and Boeing 747COS / 777CSP program, ensuring their warranty, exchange, and repair requirements were met.Liaised with both internal and external customers to understand their needs and effectively communicate solutions.Coordinated warranty, exchange, and repair processes, including managing logistics and ensuring timely completion of repairs.Led repairs and successfully completed the 777CSP/747COS program, demonstrating strong project management skills.Collaborated with internal teams to optimize processes and improve customer satisfaction.Key Achievements:Successfully fulfilled warranty, exchange, and repair requirements for various airline operators' accounts and Boeing 777CSP/747COS programs, maintaining high levels of customer satisfaction.Demonstrated project management skills by leading repairs and completing the 777CSP/747COS program.Built strong relationships with internal and external stakeholders, fostering collaboration and effective communication.Implemented process improvements to streamline warranty, exchange, and repair processes, resulting in increased efficiency and customer satisfaction.
