Mark Chaplin Email & Phone Number

Mcdowall, QLD, AU

Australia

• Service Desk management, controlling of all tickets that are assigned to the IT team, assigning tickets to relevant departments and technicians.
• Weekly reporting of Metrics to CTO.
• Training of all new technical staff via procedures and 1 on 1 training.
• Collaborating with other departments to effectively complete tasks around Queensland
• Conducting of queue reviews/management, whereby strategies and training as required are given to all technical staff in IT Support… Show more
• Conducting of queue reviews/management, whereby strategies and training as required are given to all technical staff in IT Support department.

• Service Desk management, controlling of all tickets that are assigned to the IT team, assigning tickets to relevant departments and technicians.
• Training of all new technical staff via procedures and 1 on 1 training.
• Conducting of queue reviews/management, whereby strategies and training as required are given to all technical staff in IT Support department.
• Management of projects in the IT Support team. These include, Azure/Endpoint clean up, asset disposal, HMC rollout and… Show more
• Management of projects in the IT Support team. These include, Azure/Endpoint clean up, asset disposal, HMC rollout and TIPT system.
• Install new computer equipment and ensured all necessary hardware and software components were functioning properly.

• Provided hardware and warranty support, ensuring timely resolution of issues and minimising downtime for end-users.
• Provided software support for Windows 7 and Microsoft Office, resolving software issues and ensuring the smooth running of office applications.
• Conducted network fault finding, ensuring that network connectivity and performance issues were quickly identified and resolved.
• Managed stock control, including auditing, quotations, warranties, and ordering, to ensure… Show more
• Managed stock control, including auditing, quotations, warranties, and ordering, to ensure the timely and cost-effective procurement of hardware and software.
• Administered and maintained Windows Server 2003, ensuring the security and stability of the server environment.

Brisbane, Queensland, Australia

• Installed and configured new computer equipment for employees, ensuring efficient and effective use of technology in the workplace.
• Provided hardware and warranty support, promptly addressing any issues to minimise downtime and disruption to workflow.
• Offered software support for a range of applications, including Windows 10, Microsoft Office (2013 – O365), Riteq, Truckmate, Service Desk (Manage Engine), TIPT Call Centre, Active Directory, and MS Exchange.
• Conducted network… Show more
• Conducted network fault finding for LAN and WLAN, quickly identifying and resolving issues to maintain a smooth and reliable network.
• Managed asset inventory and ordering, including auditing, quotations, warranties, and procurement, ensuring that equipment was up-to-date and fully operational.

Bloemfontein Area, South Africa

• Installed and configured computer equipment and networks to optimise technology resource utilisation.
• Provided comprehensive hardware and warranty support to resolve technical issues, including repairing and maintaining computer equipment and networks.
• Ensured software support for Windows XP, Windows 7, Windows 8, and Microsoft Office was up to date and running smoothly.
• Conducted network fault finding to diagnose and resolve issues with connectivity, network performance, and… Show more
• Conducted network fault finding to diagnose and resolve issues with connectivity, network performance, and related problems.
• Managed stock control, including auditing, quotations, warranties, and ordering of computer equipment and supplies.

Bloemfontein

• Installed and set up networks for new computer equipment to ensure efficient and effective use of technology resources.
• Provided hardware and warranty support, conducting repairs and maintenance for computer equipment and networks.
• Provided software support for Windows and Microsoft Office, ensuring all systems were up to date and running smoothly.
• Managed Windows Server and SA-SAMS software, ensuring optimal performance and security of the network.
• Conducted repairs… Show more
• Conducted repairs and maintenance of hardware, software, and networks for optimal performance and longevity.

• Provided exceptional customer support by promptly responding to inquiries and resolving issues to ensure customer satisfaction.
• Managed the entire order process, from placement to delivery, by coordinating with the sales team, logistics, and warehouse staff to ensure timely delivery of orders.
• Coordinated with couriers and shipping companies to ensure timely and efficient delivery of products to customers.
• Administered the database by adding and updating new product lines on… Show more
• Administered the database by adding and updating new product lines on the website to keep it current and accurate, and ensure smooth online transactions.
• Liaised with suppliers to source new products and negotiate favorable terms, while also ensuring timely delivery and quality control.

Bloemfontein Area, South Africa

• Installed and maintained computer equipment: Ensured proper functionality and connectivity of desktops, laptops, printers, and other peripherals by performing repairs and maintenance as needed.
• Offered hardware and software support for Windows XP, Windows 7, and Microsoft Office by troubleshooting issues and providing updates to ensure smooth and efficient performance. Provided telephone, online, and VOIP.
• Offered hardware and software support for Windows XP, Windows 7, and Microsoft Office by troubleshooting issues and providing updates to ensure smooth and efficient performance. Provided telephone, online, and VOIP.
• Created and edited Active Directory and MS Exchange, managing user accounts, permissions, and access levels to ensure secure network operation.
• Diagnosed and resolved issues with connectivity, network performance, and related problems by conducting repairs and maintenance on hardware and networks.
• Managed stock control, including auditing, quotations, warranties, and ordering of computer equipment and supplies to ensure that inventory was always up to date and available.

Bloemfontein Area, South Africa

• Connection and installation of Networks
• Monitoring and troubleshooting Multi level WAN
• Installing new computer equipment
• Hardware support
• Software support for Windows 95, 98, 2000 and XP
• Software support for Microsoft Office

Bloemfontein Area, South Africa

• Maintaining and repairing computer components for various
• National retail groups.
• Installing new equipment for clients
• Reloading of software for clients
• Connection and installation of networks and support
• Troubleshooting network installation related errors and problems

Diploma, E-Commerce And Web Design

• CIW Foundations • Operating Systems • Effective Web Design • Paint Shop Pro • Javascript • Macromedia Flash 5 • Dreamweaver • Web.

Diploma, Pc Engineering

• A+ Core Technologies • A+ OS Technologies • Network+ • Installing, Configuring and Administering Microsoft Windows 2000 Professional •.

High School, Matric, Matric

Activities and Societies: Cricket, Tennis, Scouts • English • Afrikaans • Mathematics • Geography • History • Accounting