Mark Charest Email & Phone Number

Kansas City, Missouri, United States

High-Volume recruiting for call centers nationwide. Collaborated with over 10 hiring managers to determine their specific hiring requirements which resulted in faster hiring of only top candidates. Coordinated all pre-hire assessments. Planned and conducted career fair events. Conducted phone interviews, arranged face-to- face interviews, negotiated.

Suffield, Connecticut, United States

Worldwide bookings for international speaker on business building strategies. Secured over 40 new clients resulting in over $200,000 revenue. Handled and solved all customer service issues. Tracked weekly revenue and collaborated with manager on how to increase sales.

Kansas City, Missouri Area

• Source and recruit candidates for various positions for DST Health Solutions.
• Interview, calculate offers, hire, and onboard new hires.
• Plan and conduct career fair events.
• Build strong working relationships with all hiring managers.
• High volume recruiting for multiple call centers.

Kansas City, KS

• Worked closely with all levels of management on determining their hiring needs.
• Scheduled and interviewed applicants, made recommendations for hire.
• Worked closely with compensation and calculated all salary offers.
• Presented at new hire orientation on HR topics including policy/procedure, harassment, diversity, and workplace violence.
• Facilitated hospital wide departmental meetings and gathered valuable information from employees to learn how to reduce turnover.
• Coached managers on hospital policies, federal employment laws, prepared documents and witnesses for union grievances.

Kansas City, Missouri Area

• Booked professional speakers for teleconference.
• Handled and solved all customer service issues.
• Managed website and business budget.

Independence, KS

• Managed all areas of the new hire process including screening, interviewing, offers, and onboarding. Worked closely with leadership to select only the best candidates.
• Assisted managers with employee coaching, reviews, and discipline.
• Helped leaders with the corrective action process including terminations. Assisted them to ensure thorough, accurate, and timely reports to reduce the chances of litigation.
• Investigated all complaints of employee misconduct, including sexual harassment and discrimination.
• Helped coworkers enroll in the Employee Assistance Program and made mandatory management referrals as needed.
• Worked with HR Director on EEOC claims.