Mark Charest Email & Phone Number

Agawam, Ma, Us

Kansas City, Missouri, United States

High-Volume recruiting for call centers nationwide. Collaborated with over 10 hiring managers to determine their specific hiring requirements which resulted in faster hiring of only top candidates. Coordinated all pre-hire assessments. Planned and conducted career fair events. Conducted phone interviews, arranged face-to- face interviews, negotiated compensation, extended offers, and started the on-boarding process.

Suffield, Connecticut, United States

Worldwide bookings for international speaker on business building strategies. Secured over 40 new clients resulting in over $200,000 revenue. Handled and solved all customer service issues. Tracked weekly revenue and collaborated with manager on how to increase sales.

Kansas City, Missouri Area

• Source and recruit candidates for various positions for DST Health Solutions.• Interview, calculate offers, hire, and onboard new hires.• Plan and conduct career fair events.• Build strong working relationships with all hiring managers.• High volume recruiting for multiple call centers.

Kansas City, Ks

• Worked closely with all levels of management on determining their hiring needs.• Scheduled and interviewed applicants, made recommendations for hire.• Worked closely with compensation and calculated all salary offers.• Presented at new hire orientation on HR topics including policy/procedure, harassment, diversity, and workplace violence.• Facilitated hospital wide departmental meetings and gathered valuable information from employees to learn how to reduce turnover.• Coached managers on hospital policies, federal employment laws, prepared documents and witnesses for union grievances. • Participated in termination meetings to ensure federal and state guidelines were followed to minimize liability. These included HIPPA, ADAA, FMLA, and ERISA.• Thoroughly investigated reports of employee misconduct and made recommendations to manager. Types of investigations included theft, sexual harassment, assault, drug/alcohol offenses, and discrimination.• Worked with HRIS to analyze data on turnover and the exit interview process.• Filed unemployment claims and testified on phone hearings.

Kansas City, Missouri Area

• Booked professional speakers for teleconference.• Handled and solved all customer service issues.• Managed website and business budget.

Independence, Ks

• Managed all areas of the new hire process including screening, interviewing, offers, and onboarding. Worked closely with leadership to select only the best candidates.• Assisted managers with employee coaching, reviews, and discipline. • Helped leaders with the corrective action process including terminations. Assisted them to ensure thorough, accurate, and timely reports to reduce the chances of litigation. • Investigated all complaints of employee misconduct, including sexual harassment and discrimination.• Helped coworkers enroll in the Employee Assistance Program and made mandatory management referrals as needed.• Worked with HR Director on EEOC claims.• Facilitated drug testing procedure for Reasonable Suspicion Process.• Explained benefits to all new employees and submitted their information into the database.