Mark Cheevers Email & Phone Number

Dublin, County Dublin, Ireland

Operations Centre Cabinteely

Responsible for leading a large Payment Operations Team circa. 185 staff both onsite and offshore. Activities included: Day 1 & Day 2 Cheque Clearing, ATM Balancing & Reconciliations, Standing Order & Direct Debits, SEPA Debtor Services, 3rd Party Governance & Oversight and Credit Card Exceptions. Recently responsible for leading out on a number of outsourced projects ranging from small to large.Proactively managing risk mitigationEngagement with senior internal and external… Show more Responsible for leading a large Payment Operations Team circa. 185 staff both onsite and offshore. Activities included: Day 1 & Day 2 Cheque Clearing, ATM Balancing & Reconciliations, Standing Order & Direct Debits, SEPA Debtor Services, 3rd Party Governance & Oversight and Credit Card Exceptions. Recently responsible for leading out on a number of outsourced projects ranging from small to large.Proactively managing risk mitigationEngagement with senior internal and external stakeholders Show less

I was responsible for a large team (85 staff) that carry out payment operations on behalf of the Retail Branch Network in ROI/NI/GB. My responsibilities included:Ensure service commitments are consistently delivered to agreed targets and standards.Carry out appropriate controls, measures and checks to ensure the integrity of operations, quality of service and continuity and protection of the business to include scheduling, testing and documenting Business Continuity testing.Capacity… Show more I was responsible for a large team (85 staff) that carry out payment operations on behalf of the Retail Branch Network in ROI/NI/GB. My responsibilities included:Ensure service commitments are consistently delivered to agreed targets and standards.Carry out appropriate controls, measures and checks to ensure the integrity of operations, quality of service and continuity and protection of the business to include scheduling, testing and documenting Business Continuity testing.Capacity Planning & Resource Management - Control/Schedule allocate resources, systems and work.Lead, develop, motivate and appraise staff to ensure optimum level of performance.Schedule, deliver and assist in the development of staff training. Show less

Education record

Education record