Mark Chen Email & Phone Number

Hsinchu City, Taiwan, Taiwan

Project Management Served as a projects manager and lead a team to implementation data center infrastructure expansion projects for CXMT in 2021 ~ 2022. coordinated different vendor to deliver the total solution which fulfill the needs of customer. served as a service account manager for FHS and CXMT. in charge of the administration of Vietnam office and support team.

Hsinchu City, Taiwan, Taiwan

Service Account Manager maintained the relationship with FHS and CXMT. manage critical issues and delivered the service plan. Provided proactive advice to improve the service availability in charge of the administration of Vietnam office and support team.Support Team leader ( Hsinchu office ) serve as a team leader of Hsinchu office support team whose major product are Oracle Sun, HDS Storage, Netapp Storage, Veritas Netbackp Solution , Veritas HA Solution. define working procedure to follow PMP methodology, which help team member to work in a more efficient way. form a study group, which enable team members to share valuable technical experience learned in projects. collected and share technical document and SOP, which help team member learn a product more quickly.

Hefei, Anhui, China

Project Management Served as a projects manager and lead a team to build up data center infrastructure for ChangXin Memory Technologies, Inc (CXMT) in 2017.  Served as a projects manager and lead a team to implement data center infrastructure expansion project for CXMT in 2018,2019.  coordinated different vendor to deliver the total solution which fulfill the needs of customer. build up the support team for CXMT , including the arrangement of the dorm. served as a service account manager for FHS and CXMT. in charge of the administration of Vietnam office and support team.

Hsinchu City, Taiwan, Taiwan

Service Account Manager Handled the service business and maintained the relationship with FHS and local vendors. Identified and progressed the sales opportunities manage critical issues and delivered the service plan. Provided proactive advice to improve the service availability in charge of the administration of Vietnam office and support team.Support Team co-leader ( Hsinchu office ) serve as a co-leader of Hsinchu office support team after the former team leader resigned.

Ha Tinh, Ha Tinh, Vietnam

Project Management Served as a projects manager and lead a team to build up data center infrastructure for Formosa Ha Tinh Steel Corporation (FHS).  coordinated different vendor to deliver the total solution which fulfill the needs of customer.Representative of the Vietnam Office In charge of the administration of the new Vietnam office, including People Management、Office Management、dorm management、Spare part depot management、 Security management、work permit & visa management.... handle the audit by several Vietnam government department.

Hsinchu City, Taiwan, Taiwan

 Served as an Account Engineer for customers (TSMC) Implemented projects and provided after services. Developed and maintained relationships with customers and vendors Collected and maintained customer profiles.  manage critical issues and delivered the service plan Held monthly maintenance meeting for TSMC. Provided technical training for new recruits of support team.

Taipei City, Taiwan

Presales  Serve as a consulting partner that learns customers needs and provides appropriate solutions and services.Project Manager Serve as a project manager to deliver the technical solutions to customers.

Taipei City, Taiwan

1. Project Implement & Maintenance2. Product Training for Colleague3. 2nd line support for Colleague.

Taipei City, Taiwan

1. Project Implement & Maintenance 2. Product Server : Sun Micro Unix Server Storage: HDS 、 Sun Micro、 StorageTek SAN: Brocade Database : Oracle Database Backup Solution : Veritas Netbackup HA Solution: Veritas VCS、CFS、SFHA for Oracle RAC Platform: Solaris、Redhat、Windows