Quality Assurance Engineer (2012 - Present) / Technical Support Specialist (2008)
Current- Assure functionality and design meet requirements while providing insight throughout the software development lifecycle. Develop, execute, and maintain test plans. Identify, analyze, log defects and change requests from origin to resolution. - Provide training and expertise to new staff - Attended training seminars in Test Case Manager 2012, Selenium, Team Foundation Server, and Quality Assurance best practices - Wrote Technical Support Training Guide for Customer Care Department, during my transition from Technical Support to Quality Assurance - Interviewed Technical Support candidates