Mark Chew Email & Phone Number

Melbourne, Australia

Experience highlights:• Manage, lead and mentor business analyst team including peer review of business and functional requirement specifications.• Conduct and lead workshops with stakeholders, SME and end users to understand the business problems and translate them into a detailed business and functional requirements specification.• Worked closely with IT operations team consisting of IT Manager, System Developers and Testers design, test system changes to CRM and Billing System that met the business customer experience.• Manage and maintain strong relationships with external vendors, shared services and internal business units by acting as prime contact between the business and IT. • Identifying opportunities for improvement and enhancements to ensure system and operational business efficiencies.• Provide training of 55 end users on new system functionality, business processes and procedures during and after change implementation.• Provide project requirements and contribute to IT project scheduling and prioritisation.• Regularly communicate project status to Project Managers and key stakeholders.• Defect Management – provide clarification and f business and functional requirements to Developers and Testers and resolve defects identified during System Integration Testing (SIT) and User Acceptance Testing (UAT).

Melbourne, Australia

Experience highlights:• Coding SQL scripts for business reports including analysis of extracted data for decision making of proposed solutions.• Conduct and lead workshops with stakeholders, system users and vendors to elicit business and functional requirements.• Resolve conflict with stakeholder requirements.• Conduct and lead workshops with Infrastructure Manager, System Developers and Testers.• Elicit, gather, analyse, define, prioritise and document detailed business requirements and functional/non-functional requirements specification.• Business process gap analysis, design and reengineering.• Manage and maintain strong relationships with all business units and provide assistance as a subject matter expert regarding business and system enquiries.• Subject matter expert for Powerdirect Systems and Applications, MSATS, CATS transactions and B2B Service Order transaction changes.• Provide business and systems solutions for key stakeholders meeting AGL and Powerdirect business and strategic initiatives.• Identifying opportunities for improvement and enhancements to ensure system and business efficiencies.• Writing training work instructions and detailed end user manuals.• Training of end users on new system functionality, business processes and procedures during and after change implementation.

Melbourne, Australia

Experience highlights:• Analyse and gather requirements from end users to develop and resolve systemic issues and design solutions for scheduled system release.• Gather reporting requirements from Managers, Team Leaders and end users to develop and code SQL scripts to extract data that meet clients reporting needs.• Resolve and action Service Requests submitted by system end users.• Write SQL scripts to produce ad-hoc or automated reports for the business including fixing erroneous data.• Provide technical system support to end users.• Analyse system code to identify bugs and errors.