Mark Christopher Faustino Email & Phone Number

Calabarzon, Philippines

At Tulip Tech we handle ALL of your IT needs. Helping you save on employment costs, effort in managing staff, and bureaucracy.We provide enhanced teams/resources from junior to senior members for any of your IT needs. From simple short-term projects to advance projects that require planning, development, and deployment.Feel safe knowing that we provide automated and 24/7 management tools so that you know what's broken before your users do.We provide secure online backups… Show more At Tulip Tech we handle ALL of your IT needs. Helping you save on employment costs, effort in managing staff, and bureaucracy.We provide enhanced teams/resources from junior to senior members for any of your IT needs. From simple short-term projects to advance projects that require planning, development, and deployment.Feel safe knowing that we provide automated and 24/7 management tools so that you know what's broken before your users do.We provide secure online backups in case of a disaster, so you can rest assured knowing that if anything goes wrong we are there to back you up!At Tulip Tech we provide:- Support to design implementation- IT Project management- Web and Software Development- 24/7 Helpdesk / Customer Service Support- Pentesting- Cybersecurity consulting- ISO27001 consulting Show less

NoBotChat is a Whitelabel add-on to any live event/web streaming platform with dedicated technically skilled operators. Any attendees coming to your event can have their technical problems resolved instantly, meaning attendees are able to access the event without any problems. The advantages of using NoBotChat include-Increased Customer Satisfaction-Increase Revenue for Your Portfolio-Agents Trained in all areas including Sales, Billing, and Technical Support-24/7… Show more NoBotChat is a Whitelabel add-on to any live event/web streaming platform with dedicated technically skilled operators. Any attendees coming to your event can have their technical problems resolved instantly, meaning attendees are able to access the event without any problems. The advantages of using NoBotChat include-Increased Customer Satisfaction-Increase Revenue for Your Portfolio-Agents Trained in all areas including Sales, Billing, and Technical Support-24/7 support-Social Media Integration-FAQ Update and Or Creation-Multilingual Chat Support- We also provide 24/7 website chat support Show less

United Kingdom

Create compelling stories of your global communities, campaigns, people and teams through collaborative, authentic UGC video. Join the world's largest organisations in the next video revolution.

Hagonoy, Bulacan

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of the business.Gives directions, display leadership, guidance and promote teamwork within the labour force to ensure a productive and harmonious work atmosphere.Drives financial and operational performance.Researches new technologies and alternative methods of efficiency.Supervise construction / repairs of sitesResearch and build relationship with existing and new… Show more Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of the business.Gives directions, display leadership, guidance and promote teamwork within the labour force to ensure a productive and harmonious work atmosphere.Drives financial and operational performance.Researches new technologies and alternative methods of efficiency.Supervise construction / repairs of sitesResearch and build relationship with existing and new clientsPays close attention to details to avoid lossesSupervise full time and seasonal employees required to complete tasks Show less

Leads 45-50 employees that consist of Assistant Supervisors, Team leaders and surveillance operators.Ensures that the shift is prepared when it comes to surveillance operators line up and attendance, information dissemination, performance monitoring, standard communication and reporting.Ensures all clients’ properties and assets are secured and safe during the shift.Ensures all escalations are addressed with utmost urgency while adhering to standards and protocols. Guides the… Show more Leads 45-50 employees that consist of Assistant Supervisors, Team leaders and surveillance operators.Ensures that the shift is prepared when it comes to surveillance operators line up and attendance, information dissemination, performance monitoring, standard communication and reporting.Ensures all clients’ properties and assets are secured and safe during the shift.Ensures all escalations are addressed with utmost urgency while adhering to standards and protocols. Guides the operators at all times in comprehending what is observed and identify threat, risk or anomaly in order to detect and deter theft, vandalism, damage to property and other crimes. Trains and coaches operators in ensuring that they intelligently monitor various sitesParticipates in the improvement of the Monitoring CenterIntroduces new processes or policy that will help the team to be successful Show less

Leads technical support team that provides post-sales customer support of hardware, systems, subsystems and applications utilizing telephone and remote diagnostic capabilities. Monitors and assists management in the implementation of key initiatives that improve business processes and customer service delivery.Conduct personal case reviews to ensure adherence to best practices, timely follow-up with customers and to detect any signs of potential customer dissatisfaction.Help ensure… Show more Leads technical support team that provides post-sales customer support of hardware, systems, subsystems and applications utilizing telephone and remote diagnostic capabilities. Monitors and assists management in the implementation of key initiatives that improve business processes and customer service delivery.Conduct personal case reviews to ensure adherence to best practices, timely follow-up with customers and to detect any signs of potential customer dissatisfaction.Help ensure compliance with escalation process / policies.Ensure that customer feedback is communicated and responded to immediately.Responsible for career development/planning, performance and pay discussions of team members.Handles/Leads routine projects.Acts independently with some latitude for decision-making.Selects, develops, and evaluates personnel to ensure the efficient operation of the functionMotivate staff by reinforcing the core principles of ownership, value, efficiency, respect and integrity. Show less

Oversees the support of customers encountering problems using the company's products. Supervises representatives that are answering customer inquiries, primarily over the telephone or e-mail. Establishes and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released.

Provides direction, planning, leadership, supervision and overall management of team tasks Act as first-level escalation point for operations Analyzes management report and evaluate performance metrics Ensures team productivity and development through management of continuous improvement initiatives designed to improve work quality, case resolution and customer satisfaction resulting to improvement projects Motivate staff by reinforcing the core principles of ownership, value… Show more Provides direction, planning, leadership, supervision and overall management of team tasks Act as first-level escalation point for operations Analyzes management report and evaluate performance metrics Ensures team productivity and development through management of continuous improvement initiatives designed to improve work quality, case resolution and customer satisfaction resulting to improvement projects Motivate staff by reinforcing the core principles of ownership, value, efficiency and respect.Keeps track of agent call handling skills and Key Performance Indicators (KPI's) as well as notifying the agents of his/her performance on a periodic basis (daily, weekly, monthly, etc.) Show less

Resolves complex issues forwarded by technicians or peers (e.g. executive technical escalations).Solves problems for customers with challenging expectations (often escalated or irate).Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).Participates with managers to determine focus areas for technical improvements. (e.g. establishes targeted mentoring programs, consults on incentives related to… Show more Resolves complex issues forwarded by technicians or peers (e.g. executive technical escalations).Solves problems for customers with challenging expectations (often escalated or irate).Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).Participates with managers to determine focus areas for technical improvements. (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).First point of contact for customer escalations.Coaches agents to their metric results through mentoring sessions.Excels at recognizing internal and external customer’s needs and expectations.Provides weekly feedback on coaching and training events that took place during the week and how the team is progressing. Show less

Ensures that the voice, video and/or data communication systems are functioning within established guidelines. Installs, maintains and repairs end user telecommunication equipment. Monitors company telecommunications system, responds to system malfunctions and performs corrective actions.Assists in the installation of new hardware/software voice and video systems.Tests, troubleshoots and resolves telecommunication problems.

Bachelor Of Science, Electronics And Communications Engineering

(Passed Licensure examination for ECE)

Education record