Mark Clevenger Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Co, Us

Chantilly, Virginia, Us

• Integration Engineer responsible for full system environment builds in multiple platforms including private and public AWS, RHHI-V, OpenStack, VMware and vCD instances.• Analyze, create, or modify Ansible automation scripts to deploy, integrate, and maintain systems into multiple platforms.• Support SATOPS, Prototyping, and Integration (SPI) program goals with integration expertise within SAFe Agile team.• Troubleshoot difficult integration breakages at the Operating System and Application level within any of the type of systems maintained, utilizing advanced skills in VMware, Red Hat, Ansible, Open Stack, Open Shift, and Mission Unique Software (R2C2, MDPAF, FORGE).

Dallas, Tx, Us

• Integration and Hardware/Network Engineering Lead• Provide technical direction for the development, engineering, interfacing, integration, and testing of specific components of complex hardware/software systems• Plans and conducts work requiring judgment in the independent evaluation, selection, and substantial adaptation and modification of standard techniques, procedures, and criteria• Selects and applies engineering techniques and procedures to analyze and evaluate specific problem, data, or other features of the work which are broad in scope and complexity• Support the complete product life-cycle of information technology-oriented sustainment projects• VMWare Infrastructure and Horizon VDI environment builds from start to finish• SAFe Agile System Product Owner Liaison Role for 3 Scrum Teams

Arlington, Va, Us

• Strong integration and test skills required to support of various created software services.• Integration and Test experience on a large government software development contract at the system, subsystem or component level• Ability to help analyze system problems and communicate issues to software and systems engineers• Hands on console experience integrating software• Hands on console experience in executing procedures• Experience conducting system, subsystem or component level tests• Server and workstation administration (Windows 10, Server 2012, 2016 and RHEL 6&7)• Virtualization technologies (VMWare, ESXi, VSphere, VCenter)• COTS integration and application support• Experience in writing and debugging shell scripts• Set up and maintain AWS environments.• Manage virtualized Windows (2013 and above) systems• Set up administrator and service accounts, maintaining system documentation and troubleshooting• Provide expertise for operational management of monitoring, management, disaster recovery, security compliance/auditing, networking and storage• Uses scripting tools to automate processes• Works closely with developers in troubleshooting issues.

• Provide as-needed engineering design solutions to address deficiencies, discrepancies or new requirements related to hardware and communication components• Develop, propose, configure, maintain and troubleshoot network systems• Lead and participate in projects involving the application of network and computer communication technology for both software applications and provide network technical design and support to allow distributed learning lesson/course completion synchronization.• Support architectural trade studies and designing of engineering solutions• Timely installation of IT systems, upgrades, and software. Prepares and maintains project plans associated with assigned technical efforts• Provide real-time troubleshooting support to baseline issues• Troubleshooting and administration / maintenance of mission computing systems• Highly experienced installing and deploying production servers• Perform system preventative maintenance services• Provide on-call (24 hour) Ops support• Provide hardware installation of procured COTS HW and SW

• Engineer/Systems Administrator specializing in Linux/Unix supporting the Ballistic Missile Defense System Support (BMDSS) Organization on the JRDC program at Schriever AFB, CO.• include planning and execution of sustainment projects, system software and hardware installation, maintenance, testing, troubleshooting, and support of the various C2BMC laboratories, communications node equipment and the administrative environment• Subject Matter Expert for UNIX/Linux-related technologies • Manages, directs and performs maintenance and break/fix activities for lab and test environment equipment and desktop support for users as required. Develops and maintains written policies, procedures and operating instructions for equipment using the UNIX/Linux operating system. • Implement Information Assurance patches on Linux servers and workstation in multiple lab doamins.• Red Hat Satellite skills in Administrator/User account management , Incremental Updates, Systems Registration and Deletion, Deploying Patches and Incremental Updates, Registering Systems in Red Hat Satellite, Registering Systems in Microsoft SCCM, Creating Linux STIG Check Reports for CAT1s (SCC Tools and AV), Producing Compliance Report for CAT1s• Security Manager, leading ~50 employees, ensuring that MDA/DoD security mandates are followed.

Us

• Lead Windows Systems Administrator for the Ballistic Missile Defense System Support (BMDSS) organization at the Missile Defense Integration and Operations Center (MDIOC), Schriever AFB. • Responsible for leading Sustainment projects, participating on Engineering lead Integrated Project Teams, defining requirements, creating designs, performing Windows Systems Administration tasks, leading technology innovation efforts, Windows-related project support, and Windows team leadership.• Security Manager, leading ~50 employees, ensuring that MDA/DoD security mandates are followed.

Sustainment activities for multiple Command and Control, Battle Management and Communications (C2BMC) test beds, to include task scheduling and prioritization, procurement, asset management, system administration, system break/fix support, software installation and configuration, Spiral Software Configuration Documents (SSCD), and system patching. System and User administration of multiple network infrastructures, using services such as Active Directory and DNS.Build, install, deploy, configure, and maintain server systems and desktop/laptop systems for multiple environments and customers.

Utilize the License Management System database to enter all software licenses used by the Missile Defense Agency Network ensuring software license compliance. Utilize the Remedy to manage the maintenance contract data, and work on Tasks for software installs from all MDA regions. Input contracts into the Asset Management console in Remedy, and enter software purchase data to include expiration dates and points of contact. Familiar with the General Purchase Request System (GPRS) and Incident Requests (IR) within the Action Request System (ARS), the primary method for users to request software installation, de-installation, system moves and out processing.Participate in the upload of server, computer, and other hardware information in Remedy as the initial upload of all system identification will be added for tracking purposes. Included are the initial entries in software and software maintenance.Participated in creating a process used to destroy over 10,000 pieces of outdated software and documents.

Operated the Air Force Space Command's Enterprise Help Desk providing Level 1 support to local customers and Level 2 support to customers from various locations around the world consisting of approximately 70,000 users and 20,000 exchange customersServices provided include client standardization, pc imaging & troubleshooting, trouble ticket management, Active Directory account management, SMS Remote Desktop, Exchange problem resolution, update group Operational Instructions via SharePoint, and the escalation of problems to Level 3 support agenciesInstalled, configured, maintained and deployed the Air Force Standard Desktop Configuration (SDC) and applications at the NOSC. Performed SDC problem resolution for Level 2 customersAMHS/DMS (Automatic Message Handling System) administrator and Blackberry manager administrator

Orange, Ca, Us

Provided desktop support, deployment, and installation throughout the large FedEx complex (Rocky Mountain Tech Center and travel to main buildings)Responsibilities included support, troubleshoot, and resolve computer equipment problems, including software and hardware, and related networkingConfiguration and installation of new and old Windows 2000, XP, Vista workstations, related peripherals, and company required softwareUpgraded operating systems (OS)Added/deleted computers and users to Active Directory DomainUsed Norton Ghost servers and software to image/reimage machinesAnswered customer work order requests, and emergency calls for computer assistance in a timely manner.Volunteered for the First Responder Emergency Medical Team

Responsibilities included answering customer pages in a high pressure SLA driven environment with 15-minute response requirementKey member of data retention and recovery strategy for three data centers spanning 30,000 square feet and a multi-million dollar delivery contractCompleted requests for special tasks, restoration and emergency backups or directed requests to appropriate system managers and managementMonitored start and completion of backups on over 900 system nodes and more than 300 tape drives as well as modified jobs for restarts or reschedulingAudited tapes and managed delivery and retrieval from off-site storageMonitored responses to Service Level Agreements (SLA) pager requestsProvided support to applications support, datacenter, database administrators, and other areas to include resetting passwords in VMS, monitoring hardware, file transfers, and restoring dataPerformed backup and restore tasks using NetBackup for UNIX and Windows, and HP Storage Library System (SLS) for VMSTrained new employee over two-month period for all of the above tasks

Controlled and monitored access by personnel, customers and vendorsMonitored four CCTV's, checked badges and escorted visitorsControlled property movement in and out of buildingAdministered First Aid

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Science, It, Network Design And Management Emphasis

Associate Of Science Degree, Information Technology