Mark Clinton Email & Phone Number

Houston, Texas, United States

Sheraton Brookhollow, Houston, Texas

Houston, Texas Area

Houston

Hotel Manager – May 2014 - Present• Provide overall leadership, guidance, and direction to the hotel management team and strive to provide the highest quality in standards and service. Ensuring quality and consistency in product and service to meet and exceed company standards• Communicate effectively with owners, clients, corporate management, and support staff• Responsible for overall operation of the hotel. Responsible for expense and payroll management for the entire hotel. • Point person on the hotel’s Strategy team to set rates and Revenue manage the hotel’s inventory (Centralized Revenue Management). Quote group and catering rates for the Sales team• Two stints as acting Sales Director while hotel searched for a replacement. Conducted daily review and analysis of potential group and catering business• Responsible for developing the hotel’s annual budget and subsequent monthly forecasts• Personally involved in the talent development of my management team and line associates

Houston, Tx

Responsible for the management of the hotel’s rooms operations including, front office, housekeeping, laundry, guest services, valet, and security• Responsible for managing expenses and controlling payroll. • Responsible for developing the Hotel's annual budget• Personally involved in the talent development of my management team and line associates Revenue Manage hotels rates and inventory daily to maximize revenue

Westlake Village, Ca

• Responsible for the management of the hotel’s rooms operations including, front office, housekeeping, laundry, guest services, valet, security and reservations• Ensuring quality and consistency in our product and service to meet and exceed Hyatt standards• Responsible for managing expenses and controlling payroll. Have maintained a 76% profit every month• Key member of the hotel’s Strategy team to set rates and Revenue manage the hotel’s inventory• Responsible for developing the Rooms Division annual budget• Personally involved in the talent development of my management team and line associates

Scottsdale, Az

• Responsible for the management of the hotel's rooms operations • Coach and counsel rooms managers to meet Hyatt's standards in service • Handle guest issues and complaints • Assist Rooms Executive with budgeting and revenue strategies for 2012 and 2013 budgets• Communicate all corporate Hyatt directives and promotions to rooms management team • Ensure rooms division staffing levels are sufficient to meet guest needs and payroll is with-in budget

Scottsdale, Az

• Responsible for the management of the hotel's front office operations • Coach and counsel associates to meet Hyatt's standards in service • Handle guest issues and complaints • Assist revenue manager in selling strategies and create specific promotions to increase revenue and sell out hotel • Communicate all new programs, promotions and group specific information clearly to front office staff to ensure guest satisfaction • Ensure staffing levels are sufficient to meet guest needs and payroll is with-in budget

San Francisco, Ca

• Responsible for the management of the hotel's front office operations • Coach and counsel associates to meet Hyatt's standards in service • Handle guest issues and complaints • Assist revenue manager in selling strategies and create specific promotions to increase revenue and sell out hotel • Communicate all new programs, promotions and group specific information clearly to front office staff to ensure guest satisfaction • Ensure staffing levels are sufficient to meet guest needs and payroll is with in budget

Hyatt Regency San Francisco

• Manage bell staff, doorman staff, concierge and Regency Club staff • Coach and counsel associates to meet Hyatt's standards in service • Assist front office manager in coverage of management shifts, handling guest concerns and coaching staff • Lead role in the transition to the newly renovated Regency Club. Design, layout, set up and preparation of the Club to ensure a smooth grand opening and proper staffing

San Francisco

• Responsible for overall cleanliness of 802 guestrooms and all public lobby areas • Coaching and counseling associates to meet Hyatt's standards in service • Manage union issues between staff and hotel • Lead role in the transition to Hyatt Grand beds in all 802 guestrooms • Lead role in contracting a new linen company for laundry of hotel's sheet and towels • Lead role in contracting a new laundry service for guest and staff laundry and dry cleaning • Won 2006 Hotel Manager of the Year award

Honolulu, Hi

• Assist Executive Housekeeper with tasks and projects associated with the cleanliness of the hotel guestrooms and public area's • Maintain a sufficient linen inventory and budget • Maintain supply and purchase of all guest supplies to run the housekeeping operation

Honolulu, Hi

• Complete the Hotel's ten year Capital Plan and submit to owners for approval • Completion of all FF&E and owner funded capital projects for 2004 and 2005 fiscal years • Complete 1230 guestroom renovation including scheduling of construction, purchasing of FF&E, procurement of all good and supplies needed, and contracting of all sub-contractor trades

Bachelor'S Degree, Hotel, Motel, And Restaurant Management

Activities and Societies: Beta Theta Pi Fraternity

Minor, Business Administration And Management, General