Mark Cockram Email & Phone Number

Cardiff(Remote)

Working on behalf of large retail partners making sure that Macro rebuilds, refits and store re-balances go to plan, with an on time delivery to all budgetary and professional standard requirements.Meeting of all H&S standards and all M&E standards on individual schemes.Budgets ranging from £500k to £2million

Cardiff, Wales, United Kingdom

• Manage a team of 15 census officers.• Deliver the dedicated census requirements to all decided households in the designated area.• Onboard and train all new officers as required• Manage and distribute the daily MI reports to all 15 officers to ensure dedicated SLA’s and targets are met.• Manage and ensure all officers are using specified safety and data collection equipment.• To ensure consistent and efficient change management at all levels with clear consistent communication and documentation.• To support other areas of the census community establishment team where required along with nearby local areas.

Uk&Ie

• Defined, designed and implemented a new sustainable offer to the customer in relation to price and decided services that added value, while growing business within the UK/IE organisation.• Maintained, managed and monitored service partners and KPI’s.• Defined, designed and implemented new services and process for Key services and contracted partners, including B2B and B2C.• Defined, designed and implemented new egift solution in conjunction with external voucher provider for use accross ecommerce, internal and external selling.• Ensured that any new or existing offer was correctly anchored within other areas of the business, but specifically sales, customer service, finance and e-commerce.• Project managed in other areas as identified – TaskRabbit Integration, Electric vehicle launch• Supported other areas of Service Business on a global and Country level as required.Key Achievements – to date• Additional second year growth of £6.5 million service revenue for kitchen installation(20 units) • Additional second year growth product revenue of £7 million(From £48 million to £55 million for kitchen installation(20 units)• Consistent second year growth of £4.2 million service revenue for assembly(20 units)• Consistent second year growth of £17.4 million product revenue for assembly(20 units) • Training of a further 1500+ co-workers in active selling of specific IKEA services using train the trainer techniques, Webinars along with targeted KPI follow-up leading to additional revenue across all service streams.• Designed model and Integrated TaskRabbit into UK market for IKEA Assembly. (Model now used Globally)• Introduced electric van rental into UK market through third party provider(Hertz)• Defined, designed and implemented new e-gift solution in conjunction with external voucher provider for use across e-commerce, internal and external selling.

Uk

• Transitioned the management and contracts of service business, including but not limited to, kitchen installation, home assembly, transport and other providers. (95 separate suppliers)• Managed service partners and ensured that decided KPI’s were met and adhered to.• Defined, designed and implemented a sustainable Joint management review process for all service partners ensuring internal and external parameters were met and exceeded.• Defined, designed and ultimately implemented a sustainable new, best in market offer to the customer in relation to price and service for the decided services that added value for the customer while growing additional business.• Ensured that any offer was correctly anchored with any other areas of the business, but specifically e-commerce, sales, customer service and finance.• Project management in other areas as identified.(Transition of TaskRabbit to IKEA Model - now utilized Globally)• 25-30% cut in cost to customer for payment for specific IKEA services.• Negotiation of 15% cut in costs to IKEA from service partners.• Training of 2500+ co-workers in active selling of specific IKEA services, utilising train the trainer techniques, Webinars with targeted KPI follow-up• Introduction of New Lower Price to all units for Kitchen Installations and Furniture Assembly• External Kitchen planning appointments set up in all units• First year additional product revenue of £2.8 million for kitchen installation(all 19 units)• First year additional service revenue of £605k and product revenue of £2.76 million(2 stores)

Cardiff/London/Global

Project managed and implemented the cash line rollout for IKEA UK. The UK was the pilot for the world so this includes analysing and developing fuctional needs of the system alongside our IT Partner. Responsible for Change Management and Organizational Readiness.Part of a global project worth circa 110 million euro.Development and writing of all training material for the global rollout.

Philadelphia

Intially resposible for the analysis and development of systems integration between the current back of house systems(Gemini/Astro) and the incoming front of house system(iSell)Wrote and developed the training materials for the front of house system and all integrated systems to be rolled out to all stores in North America(38 USA / 11 Canada)Responsible for authoring the rollout plan for the US. Managed the rollout in the mid east and east coat of the US and Canada. This encompassed 20 stores in the US and 7 in Canada.

Uk/Poland/Hungary/Cezch Republic/Slovakia/Sweden

Responsible for the implementation of iSell in the UK, Poland, Hungary and Cezch Republic.Assisted the Global group with the development of iSell which lead to the role in the US

Cardiff

Business Leadership Manager

Cardiff

Customer realtions Manager IKEA Cardiff- New store Bulid and Opening

Bristol

WWI Manager - IKEA Bristol