Mark Codinha Email & Phone Number

United States

Washington Dc-Baltimore Area

• Supported the coordination of logistics, communication and relationships with 130+ former and 100+ current C-suite level federal executives in the Strategic Advisors to Government Executives (SAGE) program and other federal convenings to encourage the engagement and diffusion of the SAGEs’ institutional knowledge to current C-suite level executives and inform the Partnership’s programs across all lines of business.• Supported the analysis of evaluation results, participation and contributions by high-level stakeholders of the Federal Executive Networks team’s programs to support strategic planning and develop targeted areas to increase satisfaction, engagement and revenue.

Stow, Ohio, United States

• Observe and regulate club rules.• Provide customer service. • Assist members with needs around the course.

Bristol, Connecticut, United States

• Overseeing the customer services teams• Training and managing Customer Service Assistants and Representatives• On-boarding and training new employees• Setting customer satisfaction targets and working with the team to meet targets consistently• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs• Creating customer loyalty programs to increase revenue and improve client retention• Establishing customer service policies and procedures• Staying updated on developments in the customer services field

Cambridge, Ohio, United States

• Provided excellent customer service to consumers, processed shipment and returns, kept shelves and racks stocked, kept the store neat and organized, and worked as a team player to complete all tasks assigned to our department. • Daily help in other departments as needed.• Primary position was working in Electronics but have provided help in receiving, cashier and in grocery.