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Nationally-respected thought leader for innovative ideas, creative solutions and delivering exceptional results. With more than 25 years of service as a senior executive, Mark brings a wealth of experience and perspectives in finding practical and innovative solutions to business problems. From start-ups to mature organizations with more than 600 employees, he has helped lead organizations through a broad range of business cycles and stages of evolution. He has been responsible for developing and executing the business and strategic plans to achieve company goals. During his career, he has forged strategic partnerships that meet the needs of both the organization and their constituents, employees and customers. He has also led highly-complex service organizations and been responsible for delivering promised results through the organization's contact center, direct service channels, technology, quality assurance and research/reporting functions.
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Chief Operating OfficerYouu Health Feb 2023 - PresentDallas, Texas, United States -
Chief Operating OfficerSober Peer Feb 2020 - PresentAtlanta, GaSober Peer is a digital health cloud suite that successfully moves persons with life-controlling mental health and substance use issues into long-term recovery. This transformative tool sets a new standard versus traditional tools that are electronic-health-record focused or offer Facebook-like peer support groups. Our platform expands early intervention, treatment, and recovery support services and improves delivery systems and quality of treatment in support of community-based, integrated treatment plans. Sober Peer is unique in how patient-provided data is gathered through edge iOT devices and Augmented Intelligence delivers previously unavailable insights into clinical treatment. Practitioners can better assess, measure, predict and prescribe treatment because they have complete visibility and insight over real-time behavior using a long list of outcome measures and real-time feedback 24 hours a day. The digital tools also offer clients an on-demand connection with their provider and provides real-time accountability with required engagements and geofencing. It also fosters peer, family and friend support and engagement. -
President & CeoHlp (Hope Loanport) Aug 2017 - Feb 2020Washington, DcLed a social enterprise, nonprofit technology company that helped more than 750,000 families achieve and sustain homeownership through its collaboration platforms. Expanded into new markets and services that generated $1.5 million in new annual revenue. Delivered measurably results, improving key success metrics between 27% to 150%. Raised $500K+ in philanthropic grant funding and donations annually. -
Executive Vice President & Chief Strategy OfficerHope Loanport Feb 2014 - Aug 2017Washington, DcHope LoanPort is a social enterprise 501c3 nonprofit, originally created by Financial Services Roundtable’s HOPE NOW initiative in response to the mortgage crisis. It was born out of HOPE NOW's technology committee’s efforts to find a technology-based communication strategy to better serve homeowners at risk of foreclosure. It has since grown into a national, neutral utility that offers a secure communication platform for the exchange of information and documents that allow consumers and their advocates to work with a broad array of stakeholders to attain and maintain homeownership. In my role, I led HLP’s efforts to expand the platform’s capabilities and use, particularly in the regulatory, technology and consumer advocacy sectors. -
Executive Vice President & Chief Operating OfficerCredability Nov 2000 - Apr 2013Atlanta, GaLed a team of 400+ persons to help more than 600,000 consumers annually via in‐person, telephone and Internet education and counseling sessions. Ensured that $100+ million of client funds were accurately disbursed to clients’ creditors. Oversaw technology, quality assurance and research functions. Implemented innovative solutions for expanding service, improving the customer experience, lowering costs and increasing productivity. Worked with and advised the President and Board of Directors on strategic planning and initiatives. Created and managed a variety of national referral relationships and partnerships. Created and and served as national spokesman for the CredAbility Consumer Distress Index.
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Founder & CeoCritical Mass Solutions May 2000 - Nov 2000Atlanta, GaCritical Mass Solutions is a management and organizational consulting practice for forward-looking organizations interested in improving their effectiveness. Our mission is to help you achieve your goals and sustain performance by adapting your approaches to planning, execution and problem-solving. Critical Mass Solutions offers a comprehensive suite of services, including:• Strategic Planning & Facilitation• Operational Assessments (people, processes, metrics, outcomes)• Business Planning• Research Design & Assessment• Policy Work & Analysis
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President & CeoPds - Personal Debt Solutions Oct 1997 - May 2000Phoenix, AzStarted a national counseling organization that partnered with creditors and other counseling agencies to assist consumers in financial distress through a national telephone and Internet counseling center. Raised $5.8 million in start‐up capital. Built a national call center infrastructure, staff and management team. Worked directly with national creditors to analyze and improve options for at‐risk customers.
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Executive Vice President & Chief Operating OfficerNational Foundation For Credit Counseling Sep 1992 - Oct 1997Silver Spring, MdLed the day‐to‐day operations for the service sector’s oldest and most respected national trade association. Supported and advised the President and Board of Directors. Coordinated support to member agencies and national creditors. Organized and managed the work of national committees. Helped facilitate long range planning and the development and adoption of industry quality standards. Worked with the media to promote member agencies and mission. Worked with state and federal governments to address issues and concerns in the industry.
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President & CeoConsumer Credit Counseling Service Of Greater Fort Worth Sep 1990 - Sep 1992Fort Worth, TxProvided vision, leadership and direction for the agency’s mission of helping families in financial distress in north, central and west Texas. Worked with Board to assess opportunities and execute strategic plans. Guided the agency through a period of rapid expansion that resulted in growing from the 32nd to the 9th largest agency in the country in less than 24 months. Established a robust set of performance metrics and goals and implemented new information and technology systems. -
Vice President Of OperationsBetter Business Bureau Aug 1984 - Sep 1990Fort Worth, TxLed all consumer‐facing programs and activities designed to help individuals make wise buying decisions and build trust in the marketplace for a six county service area. Prepared written reports on the reliability and performance companies within service area. Managed national and local mediation and arbitration programs, including recruiting and training volunteers. Developed a charitable solicitations review program. Coordinated investigations with state and federal authorities. Computerized all Bureau operations and financial information. Produced activity reports and information for the President and Board of Directors.
Mark Cole Skills
Mark Cole Education Details
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Political Science
Frequently Asked Questions about Mark Cole
What company does Mark Cole work for?
Mark Cole works for Youu Health
What is Mark Cole's role at the current company?
Mark Cole's current role is Chief Operating Officer at Youu Health.
What is Mark Cole's email address?
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What is Mark Cole's direct phone number?
Mark Cole's direct phone number is +140465*****
What schools did Mark Cole attend?
Mark Cole attended The University Of Texas At Arlington.
What are some of Mark Cole's interests?
Mark Cole has interest in Runningtriathlongolftraveltheater, Running Triathlon Golf Travel Theater, Golf, Running, Theater, Travel, Triathlon.
What skills is Mark Cole known for?
Mark Cole has skills like Strategic Planning, Leadership, Strategy, Management, Nonprofits, Program Management, Team Building, Analysis, Executive Management, Community Outreach, Strategic Partnerships, Fundraising.
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