Mark Collier Email & Phone Number

Remote

Remote

• Manage corporate accounts with a focus on both retaining and growing the business by cross selling fixed solutions and digital cloud-based solutions.• Big focus on cross selling Cloud Voice/Microsoft Teams Voice ahead of the 2025 switch off.• Cross selling Microsoft cloud-based solutions as a partner of Microsoft. Products such as Office 365 licences, Intune, Microsoft Teams, Microsoft Teams Phone, Microsoft Defender, Direct Routing and Unified Comms.• Also sell connectivity products like Fibre lines, Leased lines, Cloud Voice etc as well as Cyber security products like Sophos and managed service contracts• Develop and build an effective pipeline of around 3 x my target figures.• Developing trusting relationships with several stakeholders within the business to become the ‘trusted advisor’.

• Responsible for several channel projects in my time at VMO2 from running specific sales campaigns for 3rd party partners of VMO2 to building, developing, training and mentoring a brand new sales team for a VMO2 partner based in Belfast.

• Managed large business accounts with a focus on both retaining and growing the business by cross selling mobile voice and data connections as well as fixed solutions and digital cloud-based solutions.• Big focus on cross selling Microsoft cloud-based solutions as VMO2 are a gold partner of Microsoft. Products such as Office 365 licences, Intune, Microsoft Teams, Microsoft Teams Phone, Microsoft Defender, Direct Routing and Unified Comms.• Also sell connectivity products like Fibre lines, Leased lines, Cloud Voice, 8x8 etc as well as Cyber security products like Sophos, data management tools like Akamai Moda and MDM like MaaS360.• Develop and build an effective pipeline of around 3 x my target figures.• Developing trusting relationships with several stakeholders within the business to become the ‘trusted advisor’.• Average performance against target over 24 months is 177%. The average target over the same period was around £250k per quarter in TCV, comprising of 40-50% NEW TCV from cross sell/upsell and 50-60% renewal TCV.• Bring in NEW Logo TCV by keeping in touch with customers who previously have left VMO2 and diarising the attempt to bring them back.

Runcorn, United Kingdom

• Sell mobile voice and data connections as well as fixed and digital solutions using a consultative sales approach to both new and existing o2 customers. • Develop and build an effective pipeline, developing relationships with both internal and external customers and deliver an excellent customer experience. • I account manage my own customers to develop their business accounts with o2 arranging quarterly update calls with a big focus on retaining and growing business relationships.• Successfully negotiate sales transaction and manage the sales process to drive leads to closure and minimise risk. • Extensive knowledge of all business systems and processes• Strong communications skills both written and orally.• Experienced in managing diverse customer propositions with a clear understanding of business solutions products and services.• Networking to develop and maintain strong working relationships with other business departments.• Outbound wise I worked within the business sales department as a Business Relationship Manager for the South West England and South Wales. It was an outbound sales and marketing role within O2 business. • My duties included proactively working through a contact list/database dialling prospective customers, cleansing the data and enhancing the data profile of each customer. • I aimed to maximise contact rates with company decision makers and establish solid appointments for the field sales representatives. As well as appointment setting, I had to identify potential opportunities for value added sales across the whole portfolio of o2 products and services. • I also delivered a consistently high standard of call quality displaying empathy, understanding but having the tenacity and resilience to overcome objections and gate keeping problems.

Warrington, United Kingdom

• I had to maintain the business accounts by ensuring all orders left the building and get to our customers on time to ensure future business. As always it was my aim to achieve the highest possible margin for my sales to ensure the company make as much profit as possible. • Processing sales orders for existing clients and maintaining relationships with them, proactively bringing new business into the firm was always a target. Maintaining relationships with our clients and trying to develop that further was a big part of my role as clients got familiar with who they were speaking to, due to the rapport built they became repeat clients.• I had my base of local businesses who I would call on a monthly basis to check on the products we had sold them in the past month, as well as advertising new products and deals on existing stock they bought from us in an attempt to drive sales

Widnes, United Kingdom

• My role revolved around business to business sales but was varied. I had to target new accounts in order to convert them into customers of NRG Automation from a database of prospective clients. • As well as targeting new customers I also had to liaise with existing clients as I would fill the diary of one of the firm’s external sales advisors and ensure they always had quality appointments to go to. • Part of my role was to complete feedback reports detailing the sales advisors appointments from the previous day. This involved calling the company who the advisor held a meeting with and asking a series of questions in order to find out whether or not the advisor had carried out their duty correctly. • It was also my role to target the French Market using my skills in modern languages

Homebased

• My duties in this role included assisting in arranging mortgages for my clients from the ‘whole of the market’ and pushing the applications through from day one, to exchange of contacts and straight through to completion. Using a consultative sales model I would I also cross sell general insurance for my clients from Life Assurance to Buildings and Contents insurance. • I liaised with estate agents, solicitors and packagers etc pressurising them to move forward and hurry the case along as quickly as possible.• I dealt with customers both face to face and on the telephone on a daily basis building up a necessary rapport with my clients. I had appointments with clients over the telephone and face to face whereby I done home visits• The role not only centred around the sales aspect but as the application progressed my customer service skills become even more important as I keep my clients up to date with the progress of the applications and answer any queries they may have.

Warrington, United Kingdom

• Using a consultative sales model I would open up bank accounts for new customers as well as cross sell Co-Operative bank credit card and Loan services. Also identify opportunities for general insurance for my clients from Life Assurance to Buildings and Contents insurance which I referred to a Co-Operative insurance advisor. • Working behind the counter and handling cash transactions• I dealt with customers both face to face and on the telephone on a daily basis building up a necessary rapport with my clients.