• Performing fault analysis of returned terminals (Eftpos, Unattended and GPRS) and creating damage and charge reports for All Direct Payment Solutions Hardware.• Provisioning of Direct Payment Solutions Manufactured products and Industry specific third party Hardware. Loading Specific Operating systems, feature set firmware and testing to strict Policies and procedures.• Setting up or activating hardware to specific customer requirements and Financial Merchant information.• Overseeing Stock levels and liaising with Logistics and the Hardware and Software developers upon new Hardware or Firmware releases and Specific problem solving situations.

• Delivering Training and creating and maintaining Documentation for Staff, Clients and our Knowledgebase (SharePoint)• Overseeing, Stock levels, provisioning and the overall Administration of Units loaded and provided by Terminal Provisioning.• Review and oversee the work produced buy Activations Specialists and Junior staff to ensure an high standard of work.• All of the Duties of the Activations Specialist as listed below

• Responsible for account set up by processing requests for our EFTPOS and unattended solutions, whilst maintaining our service level agreements on turnaround on account set-up.• Demonstrating a high level of attention to detail when setting up accounts.• Ensuring all client interaction, including responses to enquires is highly professional and responsive.• Demonstrate efficient work practices to ensure objectives and service level agreements are met.• Performing fault analysis of returned terminals and delivering Reports and projects

• Supporting developers and merchants with XML and COM based applications • Providing technical support on Linux and Windows platforms• Providing customer support with strict SLAs to business clients• Analysis and troubleshooting of integrated software and Eftpos• Working with developers on API integration• Setting up, testing, and activating new merchants for ecom and Eftpos• Working on Projects with Corporate Clients• Onsite client service and support where required

• Ensuring that the team consistently delivered exceptional customer service to both internal and external customers and maintaining a high level of productivity• Hands on Leadership role that required maintenance of a busy Schedule of daily call outs (Jobs) and driving productivity of the mobile Technicians (Internal and 3rd Party contractors)• The creation and delivering of training modules and technology updates for staff• Organising my Customer Service Engineering team (Technicians) to ensure Service levels were met and providing resource coverage to the wider support team.

This role includes delivery of fault resolution to customers and customer service representatives/business customers. Internal departments and expanding on/filling any gaps in knowledge with other business units to further their learning advancement. The role incorporates product development and contributes to any technical product launches or projects run by the business. Also documentation of fault resolution/create a live document set for continual improvement to the troubleshooting process and available resources (Knowledgebase).Supporting business customers with Legacy products was a large part of our day to day activities and handling advanced troubleshooting issues escalated from level 1 support. Maintaining lines for communication between levels 1 and 3 gives the ability for faster fault recognition / isolation and resolution resulting in improved customer service.

Providing first level support and interfacing with potential/current customers pertaining to wireless and fixed line broadband products and services. This contact centre role involved providing friendly/timely fault resolution and information to customers. Raising and following through with issues requiring escalation to level two and three support and providing resultant solutions to our customers.

Overseeing all Laboratory Manager roles as below; reviewing, updating and maintaining the chemical process documents and manufacturing techniques, in conjunction with the Operations Manager; providing service and support to Shamrock Group employees and customers in technical and environmental issues; overseeing all areas pertaining to the running of the laboratory and laboratory staff.

Managing all processes to do with laboratory staff; preparing technical submissions (with the Technical Advisor) for the application of new products to be sold in New Zealand; quality control testing for production and maintenance of records to assist continual quality improvement; providing computerised colour matching to our customer base and supporting the computer hardware and software provided to customers.

Assisting in the evaluation of dyes, pigments and chemicals from suppliers; keeping ahead of market competition; supporting customer base with a computerised colour matching service; performing quality control testing on all manufactured products. Some

Dye-house operator, promoted to Dye-house SupervisorOverseeing the running of a textile dye house with 7 dyeing vessels & drying equipment; writing up dye load cards, colour matching; overseeing the production for the night shift. Supervising 2 to 3 staff in the processing of nylon, polyester and wool; all the day to day administration duties attached to a supervisor role.