As a Network and Systems Engineer at Planet Networks, I apply my IT operations skills to support and manage ISP level WAN for over 10k customers. I have over a year of experience as a Managed Services Engineer at the same company, where I designed and implemented VoIP and IP camera solutions for various clients. I have also worked as a Mortgage Loan Officer at Homebridge Financial Services, Inc., where I built rapport and leveraged customer relationships to advise them on the appropriate loan products.In my current and previous roles, I have demonstrated my ability to work in a fast-paced environment, multitask, and follow up with multiple customers and projects every day. I have also provided 24/7 business level support, ensuring minimal downtime for clients, and met directly with customers to determine their project requirements and timelines. I enjoy working with a diverse and talented team of engineers, technicians, and managers, and I always strive to learn new skills and technologies to enhance my performance and deliver value to the organization. I am passionate about network support and management, and I am eager to take on new challenges and opportunities in this field.