Managed Services Engineer
Newton, New Jersey, United States
• EU support for Microsoft Office 365, Google Workspace, as well as desktop support for various applications.• Respond to customer support tickets via telephone and email. Actively update tickets to track progress via Ubersmith CRM.• Meet directly with customers to determine project requirements and timelines.• Design, implementation, and support of VoIP solutions based on customer requirements.• Implementation, installation, and support of large-scale IP camera… Show more • EU support for Microsoft Office 365, Google Workspace, as well as desktop support for various applications.• Respond to customer support tickets via telephone and email. Actively update tickets to track progress via Ubersmith CRM.• Meet directly with customers to determine project requirements and timelines.• Design, implementation, and support of VoIP solutions based on customer requirements.• Implementation, installation, and support of large-scale IP camera systems.• Provide support as an inter-department liaison for infrastructure engineering projects. • Participate in community events to educate potential customers on the company and the services provided. Show less