Mark Conlin Email and Phone Number

Leader of globally distributed cross-functional engineering team of ~200 people. My teams build mission-critical modern web, mobile, and API technologies for BCD partners, travelers, and agents that handle millions of transactions a year. - Designed team roles, processes, and compliant architecture for AWS based workloads inside a technology organization that previously had no cloud experience and no AWS based production workloads.- Successfully scaled an acquired startup's technology and engineering team from 0 transactions, no users, and a single domain (hotels) to a globally deployed, mission-critical, reservation tool for hotel, air, and auto used by thousand of BCD travel agents.- Resolved a company-wide engineering bottleneck, by increasing engineering capacity via strategic partnerships and organic team growth, resulting in more projects completed and more features getting shipped.- Updated legacy on-prem API technology to AWS serverless architecture increasing resiliency, performance, and capabilities for internal and external API consumers.- Generated incremental revenue for BCD by shifting low-commission bookings to high commission bookings via product innovation.

Drove engineering vision and architecture. Built an engineering team and new products from the ground up. The ambitious goal was to fix what is broken about new car shopping. - Hired, trained, and managed a skilled engineering team on a tight budget, resulting in an excellent web and mobile product at a low total cost of engineering. - Designed and shipped a mobile-only experience in less than a month after responsive design demonstrated poor performance. Resulting in an increase in mobile user conversion. - Leveraged AWS services to build a low cost, resilient, and highly cost-efficient architecture. Allowing CarLingo to spend money and time on product, not infrastructure.

I filled many roles at this busy, growing startup including devops, research, and backend engineering.- Automated builds and integration testing for all services and web applications, enabling the company to safely ship working software after every commit.- Engineered highly performant data storage microservices, abstracting away data storage implementation from the rest of the distributed application. - Built POC for cross-cloud provider, cross-region, high write/read data storage, validating possible storage technologies for distributed security software.

Endgame uses data science to bring clarity to the digital domain, allowing our federal and commercial partners to sense, discover, and act in real time. We provide data analytics driven by ease of use, scalability, speed, and effectiveness. With Endgame I worked on a little bit of everything; - Constructed automated deployment and a full CI chain for a complex distributed system (elasticsearch, django, node, angular, postgres, graylog, kafka, storm, redis, memcached, etc..) so that our team could iterate quickly with confidence that we had full visibility into regression failures. - Performance tuned Elasticsearch clusters to handle ingest and faceting of 100s of millions of events in real time enabling complex real time analytic features in our core web application. - Developed and published open source plugins for Elasticsearch providing the ES community with ingest and query capabilities that had not existed. - Jumped into help the struggling frontend team to crank out Angular.js client code, allowing us to still ship on time despite schedule slip and scope creep for the rich single page web application. - Spent my days amazed and thrilled at how smart our engineering team was!

I had the pleasure of working directly with the co-founder and CTO to craft our software solution and manage our technology team. - Interviewed, trained, and managed software engineers, growing a talented team quickly for a growing startup. - Engineered iOS version of PatientPad software, in weeks, not months, to respond to Doctor’s increased desire for iPad based solution instead of our legacy custom tablets. - Designed ETL pipeline and data warehouse for custom advertisement server to provide near real-time ad performance metrics to clients and ad partners.

Using real consumer behavior data I provided American Express merchants with custom analytics revealing information about their customers, competition, and overall industry trends. I was responsible for selling to clients and performing the custom analytics projects they purchased. My clients represented a wide range of American Express merchants including hotel chains, business to business merchants like HP and FedEx Office, and magazines like Town and Country. - Designed custom dashboards for hoteliers that contained customer demographic profile and competitive set information. Hoteliers were able to target competitor segments and increase market share. - Designed, pitched, and sold office supply seasonal spending analysis for Hewlett-Packard, allowing them to accurately target small business customers segmented by industry and seasonality of office supply purchases. Resulting in tighter targeting and more efficient marketing spend for HP. - Performed partnership analysis for Town and Country magazine. This allows the magazine to identify industries and specific brands their subscriber base is highly engaged with and therefore strong advertising and cross-promotional partners.

With epipeline I had the pleasure of serving in a wide variety of roles on a day to day basis, I was the only application developer, product manager, quality assurance, 2nd tier customer support, business analyst, production support, interface design, and configuration/build manager for our customer-facing and internal research entry applications.- Managing the complete product development process; conceptualizing, designing, developing, testing, and documenting each release. Continuously improving and enhancing epipeline’s web-based product (Java/Jsp/Oracle) in response to and in anticipation of competitor offerings and user needs.- Developed advanced data searching and custom report generation for government opportunities, contract history, contractors, and government contacts. It allows customers to more quickly and accurately find upcoming opportunities and research the who, what, when, and where of the federal contracting marketplace.- Designed and implemented a custom web application (Struts/Jsp/Oracle) to replace the legacy system for opportunity research. Allowing the research team to work from anywhere and improved research quality.- Replicated acquired State & Local business functionality and customer accounts within existing federal opportunity product decreased operation overhead, maintenance, and ongoing application development costs. Wrote XML data feed software to gather opportunities from new sources. - Upgraded customer opportunity inbox to a feature-rich web experience similar to MS Outlook (Dojo/Ajax/JSON) allows users to easily filter, sort, and review opportunity matches and reduced new user training.- Developed an Axis-SOAP client to interface with contract history data source resulting in our history and market intelligence products updating daily.

Real Estate is the primary economic engine of Ski Country and while living in Vail I contracted with several Real Estate firms using my technical skills to help them price properties, analyze inventory, model commission structures, and project long term costs of ownership. - Analyzing property characteristics and owner demographics to identify potential sellers and renovation targets, marketing directly to these owners resulting in increased listings for the firm. - Providing true cost of ownership, return on investment, and comparative market analysis reporting tools that allow firm owners to quickly create rich reports for buyers or potential sellers. - Constructed database with advanced reporting tools for Real Estate market including market share by firm and broker, velocity (days on market) by firm, detailed neighborhood/price bucket analysis (CAGR, days on market, supply/demand). These tools provide a dashboard of the Real Estate landscape at the push of a button. - Modeled commission structures to support decision making regarding commission splits, desk fees, and marketing expenses on a company-wide and individual agent basis. The firm owner is able to view the impact of various scenarios and make decisions to increase company revenue.

- Integrated auto dialer software with fraud alerting software via SQL Server custom data transformations, increasing productivity (call per hour) of associates in ATM/Debit Fraud call centers.- Automated manual process for ATM/Debit Fraud claims entry, reduced workload for data entry personnel by 25%.- Created reports to examine call center associate behavior and fraud alert volume by the hour and type. Used information to develop staffing schedules to better meet fraud demand.

Sententia was a boutique consulting firm attempting to provide no travel and thus low-cost technology consulting to local companies in the Atlanta market. - Engineering Manager for a 4 person development team on Sententia's most profitable engagement. - Managed a co-op employee program in conjunction with GT's Cooperative Education program, high skill low cost co-ops employee's enabled Sententia to provide low-cost consulting and engineering services. - Designed training materials to get new employees trained quickly on preferred technologies, reducing the lag between start date to billable hours for new hires.

• Produced custom integration software for Clark’s Shoes. Software is used to extract data from legacy systems into Oracle database. Allowed client to use i2 Supply Chain Planner to improve operations. • Wrote windows based cost reporting software for Bell Atlantic. Allowing client to comply to government regulations regarding cost reporting.

• Created custom system monitor package for development, test, and production environments. Alerts sent via email and pager when problems arise so issues could be resolved quickly• Defined user requirements, developed applications, wrote test plans, and performed updates and enhancements as needed to multiple web applications for BellSouth Sales and BellSouth resellers.