Mark Conners Email & Phone Number

Port Moody, Bc, Ca

Vancouver, British Columbia, Ca

Burlington, Ontario, Ca

Milton, Ont, Ca

Led operations, occupancy, and supply chain groups that oversaw distribution of food and beverages to multinational and domestic restaurants, healthcare, and public organizations across BC. Directed staff of 350+, including all receiving, shipping, inventory, and building maintenance functions. Managed $40M annual operating budget, supporting $800M+ in sales.- Achieved and maintained global food safety audit ratings above 96% by implementing robust processes with correct checks and balances to ensure sustainability.- Balanced resources and inventory / procurement, driving customer fill rates of 97%+ on 26M+ cases shipped per year; achieved best-in-country inventory turns of 22+ and .02% shrink.

Vancouver, British Columbia, Ca

Guided sustainment team on governance processes for master data, inventory, and technology relating to vendors, materials, and services. Provided ongoing end-user process / systems training and support for supply chain functions and business groups.- Directed substantial SAP IT enhancement project that improved visibility of meter products at multiple sites, in-stock rates, and overall sustainability of products across province.- Led supply chain and relevant BC Hydro business groups on activities and planning, supporting sustainable management of meter inventory and procurement.

Vancouver, British Columbia, Ca

Created and led the Supply Chain Centralization of 30 distribution warehouses across Canada. -Greenfield setup included everything from hiring and training a central purchasing team to assortment planning, replenishment, data integrity, pricing, logistics and transportation, business plans, contract set ups, negotiations and more.-Increased in stock levels from mid to low 80 percent level to 93% plus.-Reduced transportation costs by over 30% and increasing customer on time delivery rates and tracking. -Increased product gross margin in multiple categories by 3% plus through contract negotiation, pricing, rebates and strategic buying.

Vancouver, British Columbia, Ca

Led National Service, Product Return, Refurbishment, and Parts Operation centres across Canada. Directed 350+ associates, managed $28M+ budget, and processed $60M+ in returns and repairs. -Transformed Service and Repair centres, doubling service revenue, reducing operational costs, and decreasing customer wait times from 10 days to less than 3.-Masterminded creation of Best Buy’s first refurbishment centres and secondary market auction sites, increasing recovery revenue by $10M+. -Restructured and transformed Product Returns Centres, from third-party provider to in-house service solution, reducing inventory capital on non revenue-generating product $20M+. -Drove employee engagement from 1 of the lowest in company to top 2 finish by restructuring leadership, communicating future growth plans, and developing leadership-in-training program.

Vancouver, British Columbia, Ca

Responsible for the restructuring and transformation of the Product Returns Centers managed by a third party provider and the improvement of Asset recovery overall. Through new processes and KPI’s plus working with the 3PL provider and vendors we managed to reduce the average defective and RTV inventory on hand by over half, freeing up millions of dollars in working capital.

Richfield, Minnesota, Us

Served as in-country supply chain lead for setup of first Best Buy stores in Mexico. -Greenfield setup included SAP ERP item setup and configuration to training central purchasing team, assortment planning, replenishment, data integrity, pricing, logistics and transportation, business plans, warehouse management system setup, forecasting, procurement planning, and purchasing.