Mark Connolly Email & Phone Number

Burlington, ON, CA

Toronto, Ontario, Canada

Joined sonnet ahead of IPO for parent company Definity that included a heavy market focus on the direct digital offering of Sonnet. I have Product and user experience ownership of the sonnet direct digital sales site. Tracked and improved key KPIs for conversion of ‘right’ customer matching target segments and leveraging fraud/risk profiling models to weed.

Burlington, Ontario, Canada

Product Coach. Specializing in B2B and B2C SaaS and consumer electronics.

Toronto, Canada Area

I was recruited to return to Frontstream as they needed to drive growth of the product suite inpreparation of an exit by the VC at the time. My role on the executive leadership team was todefine the 3 year strategic objectives of an all-in-one platform and roadmap for execution on the plan working directly with marketing and engineering teams. During this.

Toronto, Canada Area

At TurboTax I product responsibilities over two areas. The first was BAU ownership of their highest revenue tax filing software, and the second was their H2 strategic priority team to ‘Disrupt Tax stores’. For their ‘Disrupt’ team we were responsible for identifying identifying, experimenting, and launching a scalable solution that the service of tax.

Toronto, Canada Area

Join Frontstream through an acquisition of a company (Artez Interactive) shortly after i joined in 2012. I took over responsibility of each of the product lines and their associated product manager. I was responsible for defining the product roadmaps, overall UX design and strategic partnerships (buy vs. build) to achieve the product vision.

Toronto, Canada Area

As part of the emerging business division within Rogers, we acted as the incubator of large strategic emerging business and technology opportunities. I worked closely with Canada’s big 5 banks and technology consultants to establish a platform framework outlining the business needs and user experiences required to securely store credit card details on a.

Within the Digital Home group at Logitech, I was responsible for the Harmony Hub product line worldwide as well defining H2 user experiences for connected devices. The value proposition of this product was that it was programmed and controlled via a mobile app. While leading this line, I launched 2 product offerings. The Harmony Hub and the Harmony Hub.

I work directly with the Customer Care, Engineering & Marketing Teams to ensure new product launches have innovative support experiences. I was most recently responsible for the internal & external support interfaces for Logitech's Google TV product line. Prior to that I implemented a cloud based support tool used by outsourced agents worldwide for.

Primary focus was on interaction between the HW / SW engineering teams and the Technical Support Teams. In this role I would represent the customers perspective on new product developments as well as new feature development for existing products. I was a core team member for Logitech’s most popular remote controls and setup interaction software. I was also.

Computer Science

Computer Programming