The cornerstone of my success has been my customer based focus, building long serving relationships giving them confidence in the delivery of professional service.I can draw on experience where I have had success in driving costs down, through negotiating performance targets, process mapping and using Change Management techniques. These skills also improved systems which had been identified as having inefficiencies within multi layered process. I am confident in my methodologies and certain of being able to drive improvements and efficiencies in areas of operational requirements, having practice in a broad range of systems and technologies.