Mark Cooper Email & Phone Number

Daily responsibilities included managing the MP’s communications, delivering high profile campaigns such as local regeneration and infrastructure proposals, writing research and policy briefings, maintaining good relationships with local, regional, and national stakeholders, and identifying local trends. Additional responsibilities included writing press releases, creating copy for the MP’s website, curating social media content, diary management, management of the MP’s inbox, overseeing the MP’s team based in the constituency and Westminster, and reconciling the MP’s and office’s expenses.

London, United Kingdom

Manchester, United Kingdom

Working in Project Management involved being tasked with a wide range ofresponsibilities, workstreams and priorities that change depending on the type of Project and what workstream the customer requires. I was involved in planning, scheduling, execution, logistics as well as gaining experience in order processing and a host of systems both in-house and widespread. Responsible for some largescale surveys for Universities, Government buildings, Hospitals and Stores, involving consistent liaison between engineers and client staff to ensure tight building schedules are met. Reporting to superiors as to progress and progression each day until the projects completion.Previously I have been involved in Projects for Local Government, Court Services, The Military, as well as large multinationals even working on secondment on their behalf for a three-month period and afterwards staying on in their head office liasing daily with customer staff at all levels, helping to buildbusiness relationships.I was involved in reports, proposals and tender documents for Senior Staff, Management and Heads ofDepartment and a host of ad hoc project work ranging from calling customers or companies to booking travel and accommodation, ensuring reports are completed on time, the correct documentation is processed and accurate, and both the customer and our staff on-site are satisfied.

Warrington

Working in a call centre processing insurance claims. Guiding calling customers through the insurance claims process from start to finish, including processing excess, choosing and dispatching replacement. Accuracy, empathy and conversation skills were essential.

Daresbury

Selling advertising space in the magazine and its online partner site. Cold calling, self -researched/generated contacts and maintaining already existing relationships to ensure sales targets were met and to grow client lists and revenue.

London, United Kingdom

Responsible for 2 magazines, cold calling local business, schools and events to advertise in a magazine that was distributed to local children through school. Maintaining existing relationships with longer-term customers. Processing order from initiation to publication including payments, content and artwork.

Initially in the call centre where I would assist with customer enquiries, complaints and negotiate or find an amicable settlement. After excelling I was given the role of being liaison for companies and private traders for the whole of the UK where negotiation and customer service skills were exercised daily.

80 The Strand, London

Temporary Position : Producing Customer research spreadsheets in Excel. Liasing with teachers, readers and staff to promote and market the Penguin Brand, including competitions, activities, assembling Press Packs and events co-ordination, have helped with book signings, and updated websites using Penguins' in house system. Some marketing/promotional buying, as well as general office duties, filing, post, and data entry.

Creating output for North West local Charities and Politicians including Campaign leaflets, Local Newspaper Releases, Political Proposals, Newsletters and Mail-shots to tight deadlines as well as liaising with Print companies, interviewing and writing in bespoke styles at target audiences (e.g. voters, councillors, children and the public in general).

Generating articles targeted at local business as well as the highlighting of local issues, environmental issues, points of interest and usefulness on the web. Interviewing Bands and Musicians as well as music, film, and website reviews. Also involved in assisting local businesses in bespoke advertising pages and building relationships with small local businesses and local government departments which also involved some sales technique.

Arranging gigs, designing the bands website as well as working with the local press for publicity and reviews.

Responsible for estimating the costs of ad hoc product requests and national contracts. This required daily contact with customers and sub-contractors which included transportation and paint companies to obtain the cost estimates and to handle any queries. A large proportion of my role also involved calling existing customers to determine their order requirements and trying to gain additional orders through doing this. The role also gave me the opportunity to further develop skills in selling techniques as I would often recommend additional related work to the clients which was often accepted. This role built upon my organisational skills as there was a high turnover of requests that needed to be turned around to extremely tight deadlines. This meant I had to manage my time well whenever there was a peak in the workload. I developed my own estimating tool in Excel to improve the speed and accuracy of the process. My role was also expanded to include estimation of schematic drawings.

Ba Hons, Journalism And English Literature

Education record

English Language A; English Literature A; Theatre Studies C

Education record

GCSE: English Language A* English Literature A*; History A; Science A/A; Maths C; Geography B; Graphic Design D; German B; IT B.