Mark Creek Email & Phone Number

Tampa, Florida, United States

• Execute timely back office legal support services to include mail, scanning, supplies inventory, courier, hospitality services, and IT assistance.• Perform conference room setups, virtual meetings, and breakdowns.• Support Office Administrator with setting up office activities and special events.• Assist with onboarding and orientation, training, computer and phone equipment setup. Manage individual offices setup as needed when employees depart or join the firm.• Troubleshoot minor IT issues. • Coordinate facilities maintenance.

Tampa/St. Petersburg, Florida Area

• Marketing team member responsible for managing print vendors, creating and sending e-blasts, and maintaining company website; contribute significantly to improved marketing campaigns to drive ticket sales.• Facilitate the community outreach program to provide live Broadway music exposure to clients and volunteers of nonprofits.• Ensure a positive guest experience utilizing strong customer service skills during all events.• Awarded Best Community Theater Company in Tampa Bay in 2104, 2015 and 2017 by patrons voting via Broadway World Regional Awards.

Tampa/St. Petersburg, Florida Area

• Oversee Office Services department supervising records clerk and receptionist.• Execute timely back office legal support services to include mail, scanning, supplies inventory, courier, hospitality services, and IT assistance.

Tampa/St. Petersburg, Florida Area

• Oversee assigned banquets as Captain to ensure client satisfaction, proper set up and timely service.• Assist with setup of banquets and meetings, serve food, maintain beverage stations, clear dishes and perform other tasks related to banquets and complimentary services. Furloughed March 2020.

Tampa/St. Petersburg, Florida Area

• Maintain accurate inventory, perform inventory counts prior to open and at closing.• Ensure assigned stand is efficient and clean focusing on guests needs with adequate staffing and food.• Lead cashier responsible for bank, deposits, operate POS accurately and dispense correct change.

Tampa/St. Petersburg, Florida Area

Responsible for staff development, vendor management, production printing, mailing, shipping, receiving, inserting of 1 million+ monthly client mailings, mail distribution between 2,000 branches and over 100 departments with a team of three supervisors and forty associates.• Developed and implemented process improvements reducing distribution staff by 50%.• Analyzed data and assisted in vendor negotiations resulting in ~$200k in savings over three years.• Implemented enterprise shipping application and barcode technology resulting in ~$13k savings annually.• Approved purchases of supplies and equipment up to $50k.• Prepared ~$10 million annual budgets collaborating with senior management.• Analyzed monthly/year-to-date budgets, reported variances, chargebacks, and postage accruals.• Routinely assessed risk, access and safety in assigned areas; implemented timely remedies as needed.• Selected by senior management to participate in the employee insight survey team to review and present results.• Holiday party committee chair. Coordinated the annual associate recognition event.

Tampa/St. Petersburg, Florida Area

• Wrote clear and objective employee performance assessments. Counseled and developed associates.• Analyzed and implemented changes in mail shipping frequency and service level resulting in ~$300k in savings over two years. • Decreased return mail by 30% by collaborating with management to revise client communications, and utilizing USPS addressing standards to improve deliverability.• Collaborated with U.S. Postal and IT associates to implement quarterly address scrubs. • Created several databases and forms (insurance, postal forms, branch and department data, associate time sheet, and vendor performance tracking).

Tampa/St. Petersburg, Florida Area

Assistant Supervisor | August 1994 - August 1995• Pinellas Postal Customer Council member, SME for USPS regulatory changes and rate increases.• Devised methods to measure interoffice and branch mail for production reporting. • Established service committee to improve expectation levels between departments, created SLAs.Lead & Mail Clerk | August 1990 – August 1994• Coordinated employee training, workflow, and mail deliveries.• Processed chargebacks, approved invoices.• Maintained supplies inventory.• Assisted supervisor in handling special projects and service initiatives.

Traveled throughout the US assisting with presentation and teaching of the Ingham Method of Reflexology. Maintained mailing list and coordinated bulk seminar mailings.