Mark Critendon Email and Phone Number

Recruitment Team Leader: Supervised, coached, and managed recruitment teams to exceed annual departmental goals by 50-80%, including days to fill, vacancy rates, turnover goals, and diversity.Recruitment Strategy Development: Enhanced market share by 50% over competing branches by developing and managing the creation of comprehensive recruitment strategies through various channels to ensure the timely placement of diverse, top-talent candidates.Candidate Sourcing and Database Management: Established and maintained a database of candidates by functional expertise and other qualified attributes to serve as a sourcing tool for future organizational needs, cutting vacancy periods in half.Recruitment Platform Expertise: Elected and acted as the subject matter expert on all recruiting platforms, overseeing candidate and ATS management to ensure efficient and inclusive hiring processes, lowering applicant wait times by 58%.Stakeholder Collaboration: Collaborated with HR managers and hiring managers to understand business needs, coach recruiters on hiring nuances, and ensure alignment with hiring propositions, resulting in 30% higher client retention over other regions.Employee Training and Development: Implemented comprehensive employee training and development programs, resulting in a 20% increase in employee participation and a 15% improvement in employee retention rates. Utilized innovative learning initiatives to cultivate a high-performance culture, contributing to a 10% increase in internal promotions and career advancement opportunities within the organization.

Leadership and Supervisory Roles: Supervised a team of 8 to 10 Recruitment Managers, providing active supervision, coaching, and resource management to support departmental goals and ensure successful recruitment outcomes, resulting in our region exceeding budget numbers by 32% to 68% year-over-year.Performance Management and Reporting: Achieved performance targets consistently, meeting all deadlines with 85% completed before, delivering both weekly and monthly recruitment performance reports across divisions. Additionally, effectively managed recruiting service contracts, resulting in a 25% increase in efficiency and an 18% reduction in costs. Budget Management: Oversaw all recruiting service contracts, negotiating agreements that led to a 15% reduction in contract costs while maintaining quality standards. Conducted ROI analyses resulting in the identification of cost-saving opportunities, contributing to a 12% increase in overall recruiting efficiency within budgetary constraints.Special Projects and Assignments: Successfully completed special projects and assignments as dictated by business needs, demonstrating adaptability and problem-solving skills, including negotiating and winning city Housing Authority contracts beginning in 2011 through effective partnership proposal presentation, resulting in a 10% increase in market share and the creation of 41 new positions.Compliance and Confidentiality: Ensured compliance with all confidentiality and privacy standards, including the maintenance and control of personally identifiable information, in accordance with company policies and regulations, resulting in zero breach of privacy reported from our region over a 15-year period.Safety Training and Loss Prevention: Implemented comprehensive safety training programs resulting in a 20% reduction in workplace accidents and a 15% decrease in worker's compensation filings for our region.